Austin Pilling
Sandy,UT
Summary
Motivated Sales and Marketing Executive with experience driving profits through relationship-building and targeted sales plans. Dedicated veteran at attracting new business and boosting retention through customer management, market research and on-point advertising campaigns. Background overseeing sales and marketing team motivation, development and daily activities. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
8
8
years of professional experience
Work History
Account Manager
Arivo Acceptance
West Valley City, Utah
06.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Researched customer accounts for any discrepancies or outstanding payments.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Assisted in the development of strategies to improve collections process efficiency.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Identified opportunities for improved efficiency in the collections process.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
Emergency Roadside Dispatcher
Tesla
Draper, UT
11.2023 - 04.2024
- Scheduled appointments for technicians based on availability and customer needs.
- Interpreted road maps and provided directions to technicians when needed.
- Implemented improvements to existing dispatch procedures as necessary.
- Answered incoming calls from customers requesting emergency roadside assistance, assessed the situation and dispatched appropriate personnel to the customer.
- Communicated with tow truck drivers and other technicians regarding job assignments, locations, estimated times of arrival.
- Resolved customer complaints promptly and professionally.
- Generated daily reports on completed jobs and pending orders.
- Updated customer accounts with relevant information after each call and service order.
- Kept abreast of changes in laws related to emergency roadside assistance services.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Sales Account Manager
England Logistics
Salt Lake City, UT
05.2023 - 11.2023
- Delivered exceptional account service to strengthen customer loyalty.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
- Addressed customer questions and concerns regarding products, prices and availability.
- Formulated trusted relationships with key accounts.
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments.
- Wrote, proofed and edited sales proposals and correspondence.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Negotiated contracts and closed agreements to maximize profits.
Director of Operations, Sales and Marketing
Getout Games/Heber Hatchets
Salt Lake City, UT
11.2022 - 04.2023
- Sourced and hired high-quality candidates for key vacancies.
- Supervised projects to uphold schedule requirements and quality demands.
- Tracked material usage and contractor hours to align projects with budgets.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Established and maintained close working relationships with staff, clients and vendors.
- Inspected posts as scheduled and met with subordinates to outline daily tasks and priorities.
- Completed and distributed accurate and informative progress reports and project records to management.
- Implemented new processes and procedures to streamline operations.
- Enforced measures to control overtime and training costs.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
- Updated web pages and social media profiles with engaging and current content.
- Planned and produced highly effective experiential marketing events.
- Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
- Boosted sales by developing new product marketing strategies.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Conducted research to determine ideal markets for products and services.
- Collaborated with other departments to coordinate strategic marketing activities.
- Supervised creation of marketing materials and collateral.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
Director of Sales and Marketing
Great Basin Hemp
Sandy, UT
11.2021 - 11.2022
- Hired, led and inspired a 50-person sales team to highest sales levels via training, modeling, support and financial incentives.
- Planned and oversaw print advertising and social media and recommended product positioning strategy to attain long-term market share.
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Created sales volume reports to reflect overall business trends and business vertical trends.
- Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Developed and significantly grew assigned territory 800% within first year.
- Determined price schedules and discount rates.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Prepared budgets and approved budget expenditures.
- Conducted market research and reported on competitors.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Resolved customer complaints regarding sales and service.
- Gained market share in new sales performance through aggressive team training.
- Oversaw regional and local sales managers and staff.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Senior Sales Manager
Rustica
Springville, UT
11.2020 - 11.2021
- Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Tracked monthly sales to generate reports for business development planning.
- Prospected for new business using databases and other strategies to generate sales.
- Performed sales consultations and educated clients on products and services.
- Analyzed business and sales targets using critical problem-solving skills.
- Created and maintained sales environment to support business objectives.
- Maintained professional network of potential clients and business opportunities.
- Developed and implemented new sales strategies to update product lines.
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
Technical Support Supervisor
Verizon
West Valley, UT
11.2018 - 10.2020
- Demonstrated advanced product knowledge to solve customer issues.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Monitored support activity trends to create problem resolution and solution reports.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Used remote login tools to assist clients with technical and product questions.
- Stayed abreast of latest software developments to enhance job knowledge.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Maintained up-to-date case documentation for future reference.
- Developed and maintained strong relations with customers to meet quality expectations.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Supported customers with online billing, access and account issues.
Senior Bank Trainer
USAA Federal Savings Bank
San Antonio, TX
11.2016 - 11.2018
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Monitored training effectiveness through observation and metrics analysis.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
- Worked with subject matter experts to validate relevancy of content.
- Compiled and analyzed weekly trainee retention reports.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
- Conducted training classes for employees on features and operation of products, client tools and processes.
- Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
- Collaborated with internal business partners to create industry-specific course content.
- Prepared hard copy training materials, module summaries, videos and presentations.
- Created tests, exercises and role-plays for courses to verify competency.
- Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
- Conducted site visits and follow up to verify progression and development of personnel.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Education
Business And Finance - Business And Finance
Job Corps
Clearfield, UT01-2013
Some College (No Degree) - Business Management
Strayer University
Washington, DCSome College (No Degree) - Business Management
Davis Applied Technology College
Kaysville, UTSkills
- Staff Training and Development
- Time Management
- Sales Program Coordination
- Problem-Solving
- Performance Evaluations
- Verbal and Written Communication
- Sales Records Management
- Interdepartmental Collaboration
- Market Trend Analysis
- Budgeting and Expenditures
- Sales Projections
- Sales Statistics Analysis
- Detail-Oriented
- Customer Service
- Shipping and Receiving Oversight
- Profitability Assessments
- Advertising Campaigns
- Product and Service Promotion
- Customer Trend Analysis
- Customer Complaint Resolution
- Decision Making
- Team Recruiting and Onboarding
- Relationship Building
- Sales Quota Management
- Operating Procedures and Policies
- Competitor Analysis
- Account Acquisition
- Cold Calling
- Customer Portfolio Management
- Territory Management
- Sales Targeting
- Inventory Planning and Management
- Business Objective Analysis
- Business Needs Assessment
- Appointment Scheduling
- Employee Retention
- Direct Sales
- Digital Sales
- New Hire Onboarding
- Operations Management
- Closing Techniques
- Lead Identification and Generation
- Brand Development
- Presentations and Public Speaking
- Marketing Strategy Development
Timeline
Account Manager
Arivo Acceptance
06.2024 - Current
Emergency Roadside Dispatcher
Tesla
11.2023 - 04.2024
Sales Account Manager
England Logistics
05.2023 - 11.2023
Director of Operations, Sales and Marketing
Getout Games/Heber Hatchets
11.2022 - 04.2023
Director of Sales and Marketing
Great Basin Hemp
11.2021 - 11.2022
Senior Sales Manager
Rustica
11.2020 - 11.2021
Technical Support Supervisor
Verizon
11.2018 - 10.2020
Senior Bank Trainer
USAA Federal Savings Bank
11.2016 - 11.2018
Business And Finance - Business And Finance
Job Corps
Some College (No Degree) - Business Management
Strayer University
Some College (No Degree) - Business Management
Davis Applied Technology College
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