Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Austin Pollard

Dallas,TX

Summary

Detail-oriented financial services professional with 3–5 years of experience in banking operations, financial transaction processing, digital banking, cash management, and account administration. Experienced in cash reconciliation, vault balancing, financial audits, payment processing, ACH and wire transfer support, account research, and transaction discrepancy resolution. Demonstrated ability to maintain accurate financial records, independently verify cash balances, investigate financial variances, and uphold internal controls and regulatory compliance procedures. Proficient in Microsoft Excel and banking systems, with strong analytical, organizational, and problem-solving skills. Seeking to leverage a diverse banking background and proven financial operations experience into an accounting-focused position, including Accounts Payable, Accounts Receivable, Accounting Clerk, or Bookkeeping.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Chat Support Specialist

Huntington Bank
01.2026 - 11.2026
  • Researched account information using internal banking systems and Microsoft Excel, documenting findings and ensuring accurate record-keeping.
  • Reviewed and verified account information and financial transactions while maintaining accuracy and compliance with banking policies and procedures.
  • Supported customers with payment-related inquiries, including electronic transfers, wire transfers, check transactions, and deposit activity.
  • Identified unusual account activity and escalated potential transaction irregularities in accordance with internal controls and fraud prevention procedures.

Digital Banking Specialist

Veritex Communtiy Bank
07.2024 - 12.2025
  • Investigated transaction discrepancies and coordinated with internal departments to resolve payment and account-related issues promptly.
  • Assisted with digital account maintenance, online banking enrollment, account updates, and financial information management.
  • Reviewed and verified financial transaction details to identify errors, inconsistencies, and potential processing issues.
  • Supported electronic payment processing, including ACH transactions, wire transfers, internal transfers, and other digital banking transactions.

Personal Banker 1

Bank of Texas
05.2022 - 06.2024
  • Served as Vault Custodian, maintaining accountability for vault cash, monitoring cash levels, and ensuring accurate cash records and security procedures.
  • Performed cash management and reconciliation activities, ensuring accurate cash balances and identifying discrepancies when necessary.
  • Managed customer banking relationships and assisted with financial account services, including account maintenance, deposits, withdrawals, and transaction processing.
  • Maintained accurate customer account records and financial documentation while safeguarding confidential financial information.

Food & Beverage Team Lead

Target
07.2020 - 05.2022
  • Planned and executed daily/weekly workload to achieve department and store sales goals and enhance guest engagement through effective merchandising, pricing, transitions, revisions, sampling, and promotions.
  • Established relationships with direct to store delivery (DSD) vendors to meet brand standards for delivery and merchandising, ensuring areas remained fully stocked and well-maintained.

Assistant Department Head

Kroger
06.2014 - 01.2020

Education

Associate of Science - Accounting

Western Governers University
Salt Lake City, UT
07-2027

Associate of Arts - Business

Collin County Community College
McKinney, TX
05-2024

Skills

  • Cash Management & Reconciliation
  • Cash balancing
  • Cash Auditing & Independent Verification
  • Financial Recordkeeping & Documentation
  • Internal Controls & Compliance
  • Financial Account Research
  • Payment Processing
  • ACH & Wire Transfer Support
  • Transaction Discrepancy Resolution
  • Account Maintenance
  • Microsoft Excel
  • Banking & Financial Systems

Certification

Intuit Academy Bookkeeping Badge

Timeline

Chat Support Specialist

Huntington Bank
01.2026 - 11.2026

Digital Banking Specialist

Veritex Communtiy Bank
07.2024 - 12.2025

Personal Banker 1

Bank of Texas
05.2022 - 06.2024

Food & Beverage Team Lead

Target
07.2020 - 05.2022

Assistant Department Head

Kroger
06.2014 - 01.2020

Associate of Science - Accounting

Western Governers University

Associate of Arts - Business

Collin County Community College