Austin Pugh
Louisville
Summary
Customer Success Specialist with 4+ years in the veterinary industry and over 1.5 years leading AI implementation. Passionate about empowering clinics through intuitive tech, excellent communication, and hands-on support.
Overview
6
6
years of professional experience
Work History
Veterinary Technician, Technology Lead
Hometown Veterinary Services
01.2019 - Current
- Trained and supported new technicians and veterinarians in clinical workflows and exam protocols.
- Managed all in-clinic technology including computers, blood machines, iPads, and telemedicine tools.
- Spearheaded the implementation of two AI platforms: Happy Doc and VetRec.
- Led clinic-wide VetRec adoption: setup, training, glitch resolution, and ongoing support.
- Currently managing full VetRec deployment at a new 3-doctor hospital.
- Collaborated with VetRec support teams to identify bugs, test solutions, and streamline onboarding.
- Known as the go-to contact for tech troubleshooting and staff tech education.
Education
B.A. - Philosophy, Politics, Economics, and Law, General Business
Bowling Green State University
Bowling Green, OH06.2025
Skills
- Veterinary Workflow Expertise
- Customer Support & Training
- Technology & Software Proficiency
- VetRec
- Happy Doc
- IDEXX lab machines
- Intercom, Attio, Slack, Google Workspace
- Prompt Engineering Basics
- Cross-Team Collaboration
Timeline
Veterinary Technician, Technology Lead
Hometown Veterinary Services
01.2019 - Current
B.A. - Philosophy, Politics, Economics, and Law, General Business
Bowling Green State University
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