Austin Randolph
AI Risk & Compliance Specialist | Remote Safety & Ethics Consultant
Omaha,NE
Quote
The edge of the world teaches you one thing: If you’re not thinking ahead, you’re already behind.
Summary
Detail-oriented IT Support & Safety Compliance Specialist with expertise in technical troubleshooting, workplace safety enforcement, and operational strategy. Experienced in remote IT support, network infrastructure, system maintenance, and AI-driven automation tools. Adept at diagnosing system failures, implementing risk-mitigation measures, and maintaining regulatory compliance under MSHA and OSHA standards. I bring a proactive approach to problem-solving, adaptability, and continuous growth, with a focused specialization in AI integration, cybersecurity frameworks, and IT risk management. Currently advancing knowledge in AI ethics, data security, and compliance strategies, bridging the gap between emerging technologies and industry safety standards.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
6
6
Certifications
Work History
EMT and Safety Compliance Officer
Taconite Drilling
05.2022 - Current
- Delivered emergency medical care and trauma stabilization in high-risk environments, ensuring effective coordination with advanced medical teams
- Conducted in-depth risk assessments and implemented targeted hazard control measures, strengthening workplace safety and regulatory adherence
- Developed and led specialized safety training programs, emphasizing emergency preparedness, incident prevention, and MSHA/OSHA compliance
Technical Support Specialist
Cox Communications
10.2019 - 03.2022
- Provided remote troubleshooting and technical support for internet, cable, and network infrastructure issues
- Diagnosed and resolved system disruptions, optimizing connectivity and enhancing customer experience
- Maintained documentation of troubleshooting workflows, escalating unresolved issues to advanced support teams
Level 2 Trouble Technician
Medley Communications
08.2018 - 09.2019
- Diagnosed and resolved persistent technical issues, implementing long-term solutions to minimize repeat service requests
- Engineered and executed efficient cable routing strategies, ensuring seamless installations with an emphasis on performance and durability
- Developed and facilitated structured training programs to enhance technician efficiency and reduce installation errors
Foreman - Utility Safety & Operations
Osmose Utility Services
10.2016 - 05.2018
- Supervised field crews, ensuring compliance with OSHA safety standards and optimizing project efficiency
- Conducted site safety inspections and implemented corrective actions to mitigate potential risks
- Led recruitment and training initiatives, equipping teams with essential industry-specific knowledge
Field Service Manager
First Impression Iron Works
05.2014 - 08.2016
- Designed and delivered hands-on training programs for new hires, covering installation procedures, customer education, and preventive maintenance protocols
- Managed routing and dispatch logistics for field technicians, optimizing service efficiency and response times
- Provided frontline technical support and contributed to product development, refining functionality and improving user experience
Healthcare Specialist (68W)
US Army
10.2012 - 05.2014
- Provided emergency and routine medical care, ensuring rapid assessment, patient stabilization, and high-quality treatment in demanding environments
- Instructed personnel on environmental hazard mitigation and PPE protocols, strengthening workplace safety, regulatory compliance, and emergency preparedness
- Performed critical field medical procedures, demonstrating precision, reliability, and adaptability in high-pressure situations
Education
Emergency Medical Services -
US Army
San Antonio, TXAI Ethics & Responsible AI Governance - Ongoing Coursework
Skills
AI & Technology Ethics Compliance
Workplace Safety & Risk Mitigation (MSHA, OSHA)
Threat & Incident Response Management
IT Support & Network Security
Emergency Preparedness & First Response (EMT, BLS Instructor)
AI & Cybersecurity Frameworks
Policy Enforcement & Regulatory Compliance
Data Security & Responsible AI Implementation
Heavy Equipment Operation & Maintenance
Incident Command & Risk Assessment
Certification
Industry IT & Network Systems Training, 02/01/25
Timeline
EMT and Safety Compliance Officer
Taconite Drilling
05.2022 - Current
Technical Support Specialist
Cox Communications
10.2019 - 03.2022
Level 2 Trouble Technician
Medley Communications
08.2018 - 09.2019
Foreman - Utility Safety & Operations
Osmose Utility Services
10.2016 - 05.2018
Field Service Manager
First Impression Iron Works
05.2014 - 08.2016
Healthcare Specialist (68W)
US Army
10.2012 - 05.2014
AI Ethics & Responsible AI Governance - Ongoing Coursework
Emergency Medical Services -
US Army