Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Austin Rast

Crestview,Florida

Summary

Dynamic and self-motivated professional with extensive experience at Amazon and Panera Bread. Proven track record in employee training and conflict resolution, enhancing team performance and customer satisfaction. Skilled in problem-solving and effective communication, consistently fostering positive relationships and driving operational efficiency. Adaptable and proficient in new technologies, ensuring seamless workflow.

Overview

17
17
years of professional experience

Work History

Fulfiillment Associate, L1

Amazon
04.2024 - Current
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Helps process nearly 10,000 packages a day.

Bakery Training Specialist

Panera Bread
07.2012 - 11.2024
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
  • Developed lesson plans and instructional materials for Bakers in training
  • Trained and mentored in the range of twelve to fifteen new personnel in my nearly 16 years that were hired to fulfill various roles.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Provided coaching and mentoring to employees.
  • Developed and implemented successful onboarding program.
  • Maintained a very good efficiency of time. I was allotted a set amount of hours to get the bake done before the store opened in the morning and I was successful at that.
  • Worked alone and over nights I was trusted with both a key to the restaurant and alarm codes.
  • Was often unable to reach management due to the hours being over night, as such I learned quickly to problem solve to ensure that the Bake continued smoothly.

Associate

Panera Bread
06.2008 - 07.2012
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Training somewhere around 8 people in my 5 years.

Education

No Degree -

Northwest Florida State College
Niceville, FL

Skills

  • Employee training
  • Conflict resolution
  • Customer service
  • Computer skills
  • Time management
  • Attention to detail
  • Problem solving
  • Effective communication
  • Friendly, positive attitude
  • Critical thinking
  • Multitasking Abilities
  • Multitasking
  • Decision-making
  • Problem resolution
  • Verbal communication

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Fulfiillment Associate, L1

Amazon
04.2024 - Current

Bakery Training Specialist

Panera Bread
07.2012 - 11.2024

Associate

Panera Bread
06.2008 - 07.2012

No Degree -

Northwest Florida State College

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Austin Rast