Austin Reed
Georgetown
Summary
Dynamic leader with a proven track record at Sonic Drive-In, adept in operations management and exceptional customer service. Skilled in financial management and team motivation, I boosted employee morale and customer satisfaction. Leveraging strong decision-making and sales strategies, I consistently exceeded sales targets, fostering long-term business growth and operational efficiency.
Overview
2023
2023
years of professional experience
Work History
Assistant Manager
Sonic Drive in
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Salesmen
Capitol Reyes Distribution
04.2017 - 04.2022
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Promoted and up-sold products and services to meet needs of customers.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
Education
Georgetown High School
Georgetown, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Sales strategies
- Policy enforcement
- Sales reporting
- Cost reduction
- Cost control
- Financial management
- Budgeting and finance
Timeline
Salesmen
Capitol Reyes Distribution
04.2017 - 04.2022
Assistant Manager
Sonic Drive in
Georgetown High School