Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Reed

Clatskanie,Oregon

Summary

Dedicated cashier at Safeway, excelled in customer service excellence and cash handling, ensuring transactions are accurate and secure. Leveraged professionalism and empathy to resolve complaints, boosting customer loyalty. Achieved positive feedback through exceptional service, demonstrating a strong work ethic and integrity. Skilled in POS operations and conflict resolution, consistently meeting business needs with flexibility.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Cashier

Safeway
01.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Addressed customer needs and made product recommendations to increase sales.

Courtesy Clerk

Safeway
01.2022 - Current
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.

Moderator

EpicNerdHype
08.2018 - 11.2020
  • Managed escalated disputes between users, resulting in amicable resolutions and reduced negative interactions.
  • Promoted adherence to platform policies by educating users on appropriate behavior and etiquette.
  • Increased user satisfaction with timely and professional responses to inquiries and concerns.
  • Optimized response times through efficient multitasking while handling multiple chats simultaneously.
  • Assisted in maintaining a positive online environment through active moderation of chat discussions.
  • Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
  • Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
  • Collaborated with fellow moderators to create a safe, inclusive online environment for users.
  • Boosted community engagement through timely responses to comments and inquiries.
  • Provided ongoing feedback to content creators, fostering collaboration and continuous improvement of materials.
  • Proactively identified potential sources of friction within the community and implemented measures to prevent escalation into larger issues.

Education

GED -

St. Helens High School
Saint Helens, OR

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Customer relations
  • Cash register operation
  • Professionalism and courtesy
  • Conflict resolution
  • Product restocking
  • POS system operations
  • Payment collection
  • Negotiation
  • Influencing skills
  • Salesmanship
  • Stress tolerance

Timeline

Cashier

Safeway
01.2023 - Current

Courtesy Clerk

Safeway
01.2022 - Current

Moderator

EpicNerdHype
08.2018 - 11.2020

GED -

St. Helens High School

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Austin Reed