Austin Reichert
Kentwood,Michigan
Summary
Goal-driven sales professional with solid background in account management, sales and service. Extensive experience in Corporate Payment solutions, Software as a service, and Telecommunications. Highly motivated to increase revenue through proactive lead generation and cross-selling opportunities. Successful at networking, prospecting and business development. Skilled at managing demanding accounts with organized approach and persuasive communication skills. Offering 5 years of experience working with start up to large enterprise businesses.
Overview
6
6
years of professional experience
Work History
Strategic Account Executive Gov/Ed
Comcast Business
01.2024 - Current
- Manage a diverse portfolio of government and education accounts across West Michigan, driving revenue growth and ensuring client satisfaction.
- Cultivate and maintain strong relationships with existing clients, delivering tailored solutions to meet their unique organizational needs.
- Proactively identify and acquire new clients (“new logos”), expanding the portfolio and increasing market penetration.
- Collaborate with internal teams to align sales strategies with overall business objectives, ensuring seamless service delivery and customer retention.
- Consistently meet and exceed sales targets through effective negotiation, solution selling, and consultative sales techniques.
Relationship Manager, Corporate Cards and Payments
Capital One
01.2023 - 10.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed strategic plans with clients for day-to-day accounts payables operations.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Vice President, Corporate Cards And Payments
Capital One
11.2021 - 01.2023
- Managed portfolio of over 3500 accounts driving over $20 million dollars in increased card usage.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Worked with service and project management departments to provide total support to clients.
- Generated new contacts through networking and cold calling.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Collaborated with internal teams to develop account strategy.
- Executed successful sales strategies to convert leads into customers.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Managed sales cycle to maintain solid customer base.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Business Account Executive
Comcast Business
08.2019 - 11.2021
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Exceeded quarterly, monthly and yearly revenue growth targets by 123%.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Established close relationships with new small business prospects.
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Researched potential customer markets thoroughly before beginning personal contacts.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Participated in monthly training on latest technology trends and products in industry.
- Tracked territory sales activity and revenue growth using SalesForce.
- Built relationships with customers and community to promote long term business growth.
Current Account Manager
Comcast Business
12.2018 - 07.2019
- Lead development of this new role by being the top contributor at 186% to goal.
- Communicated with leadership to help direct the success of the new role
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Retail Event Representative
Comcast, Xfinity
05.2018 - 12.2018
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Collaborated with vendors to secure necessary event services and supplies.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
No Degree - Teacher Education, Multiple Levels
Univerity of Findlay
Findlay, OHHigh School Diploma -
Van Wert High School
Van Wert, OH05.2012
Skills
- Product Recommendations
- Portfolio Growth
- Requirements Determination
- Relationship Building and Management
- Relationship Management
- Overcoming Objections
- Excellent Communication
- Client Engagement
- Customer Education and Consulting
- Customer Service
- Customer Relationships
Timeline
Strategic Account Executive Gov/Ed
Comcast Business
01.2024 - Current
Relationship Manager, Corporate Cards and Payments
Capital One
01.2023 - 10.2023
Vice President, Corporate Cards And Payments
Capital One
11.2021 - 01.2023
Business Account Executive
Comcast Business
08.2019 - 11.2021
Current Account Manager
Comcast Business
12.2018 - 07.2019
Retail Event Representative
Comcast, Xfinity
05.2018 - 12.2018
No Degree - Teacher Education, Multiple Levels
Univerity of Findlay
High School Diploma -
Van Wert High School
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