Austin Reiring
Cincinnati,OH
Summary
Talented banking professional with 5+ years in customer service. Skilled at developing personal relationships with bankers. Help guide and educate team members to perform better through peer-to-peer training. Well-versed in solving complex financial problems as well as online banking and technical issues. Excellent communication, multitasking and conflict resolution.
Overview
13
13
years of professional experience
Work History
Senior Banker, Call Representative
U.S. Bank
Cincinnati, OH
10.2017 - Current
- Worked with new hires, and assisted with their training for multiple months.
- Mentored new wealth management and business banking specialists.
- Manage escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Awarded with multiple customer service awards, and achieved Customer satisfaction rating of 90%.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Call Center Representative
Citibank
Florence, KY
03.2017 - 10.2017
- Delivered customer support to 120+ callers per day.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promoted available products and services to customers during service, account management and order calls.
- Worked with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Top 10% sales performer for 2018.
- Boosted customer service satisfaction ratings through consistent quality control
Head Supervisor
Kings Island
Mason, OH
03.2012 - 02.2017
- Created a training manual for my assigned ride. That is still used to this day.
- Managed new employee orientation training process for more than 30 employees each year.
- Directed field training to enhance participants' skills.
- Supervised work of 30-member team, as well as training new employee's every week.
- Oversaw scheduling, inventory management and supply ordering to maintain operation for employees.
- Was awarded "Safest Ride In The Park", over 15 teams.
Education
Some College - Business Administration And Management
University of Cincinnati Blue Ash College
Cincinnati, OHSkills
- Curriculum Development
- Interpersonal Communication
- Customer relationship management
- Training program development
- Computer proficient
- Relationship building and management
- Team leadership
- Consumer escalations handler
- Team building
- Planning and Coordination
Accomplishments
- Supervised team of 30 staff members.
- Achieved the creation of a new training manual through working with other trainers, to create the most efficient and accurate training we could provide.
- Got to work with a new hire training program for 6months.
Timeline
Senior Banker, Call Representative
U.S. Bank
10.2017 - Current
Call Center Representative
Citibank
03.2017 - 10.2017
Head Supervisor
Kings Island
03.2012 - 02.2017
Some College - Business Administration And Management
University of Cincinnati Blue Ash College