Austin Richardson
Safford,AZ
Summary
At Kempton Chevrolet, I have been taking care of customers, their vehicles, and their concerns for 26 years. I have been matching the needed work with the proper Service Technicians in order to receive the optimal outcome and produce customer satisfaction. My adeptness in service planning and a strong customer service focus has led to a large, loyal clientele. I am a detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 26 years of related experience. Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company as well as the customer experience.
Overview
27
27
years of professional experience
Work History
Assistant Service Manager/Service Consultant/Warranty Administrator
Kempton Chevrolet
01.1998 - Current
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Developed written plans and obtained customer consent to proceed.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Education
High School Diploma -
Thatcher High School
Thatcher, AZGeneral Motors Technical Service
Skills
- Customer service focus
- Staff Training and Development
- Technical knowledge
- Service planning
- Schedule Coordination
- Operation Monitoring
- Employee Relations
- Customer Service
- Reliable and Responsible
- Multitasking and Organization
Timeline
Assistant Service Manager/Service Consultant/Warranty Administrator
Kempton Chevrolet
01.1998 - Current
High School Diploma -
Thatcher High School
General Motors Technical Service
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