Austin Richerson

Dynamic sales professional with a proven track record at Lowe's, excelling in customer retention and lead generation. Adept at leveraging product knowledge and effective communication to enhance customer experiences and drive sales. Recognized for resolving conflicts and building lasting relationships, consistently achieving sales objectives through strategic upselling and cross-selling techniques. Experienced sales specialist highly effective at achieving sales goals on a consistent basis in competitive, fast-paced sales environments by applying exceptional verbal and written communication strengths along with detailed knowledge of company products and deep customer relations expertise. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Joined multiple clubs and competitions during school, such as CyberPatriot, Skills U.S.A., and the Native American Student Advocacy.

I've held club positions as well, I enjoy being able to assist with larger projects.

• Club president for Skills U.S.A.
• Assisted with the creation of the Native American Student Advocacy, and held the position as Treasurer. I was later made vice-president when the current one left the school.
• Competed in Video Game Design for Skills U.S.A. My team was awarded 4th place.
• Made it to Regionals in CyberPatriot as team. Individually, I was ranked 18th in the region in Windows 10 Security.

certifications in Network management and Support, Leadership teams, telephone etiquette, computer technical support, CCNA routing and switching, Cybersecurity essentials, and Information Technology Terminology.