Austin Richey
St. Petersburg,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cyber Network Defender
U.S. Army Reserves
10.2018 - Current
- Lead and managed IT teams, providing technical support and guidance for system installations and maintenance in critical environments.
- Performed troubleshooting for computer hardware and software issues, ensuring high levels of readiness for the field.
- Led complex IT projects and provided training to junior IT staff, ensuring compliance with military standards and operational procedures.
- Monitored network security protocols, proactively addressing vulnerabilities to safeguard sensitive data and systems.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Customized and managed security information and event management (SIEM) systems for real-time threat detection and analysis.
CI/CD Engineer
DELOITTE
05.2025 - Current
- Implemented CI/CD pipelines for automated testing and deployment processes, increasing efficiency in the software release cycle.
- Facilitated efficient deployment processes using CI/CD pipelines for faster delivery of bug fixes and feature enhancements.
- Deployed applications efficiently using CI/CD tools like Ansible, streamlining release management processes across multiple environments.
- Managed and streamlined multiple concurrent deployments, guaranteeing points of contact and management remained informed through CI/CD pipeline.
Software Database Engineer
DELOITTE
04.2023 - 05.2025
- Provided advanced analytical and technical support for database systems, identifying critical issues and optimizing real-time processes, leading to significant client savings (over $1.2 million).
- Developed and implemented automated solutions (Splunk, AppDynamics, Power Automate) to proactively monitor systems and ensure uptime, which prevented downtime and system failures.
- Led initiatives that improved the efficiency and reliability of government contracts and application processes, preventing operational disruptions for clients.
- Worked collaboratively with clients across the U.S. to identify system needs, enhance data collection processes, and ensure optimal system performance.
- Designed and implemented complex database architectures to support business applications.
- Optimized SQL queries to enhance data retrieval efficiency and improve application performance.
Field Service Engineer/Sales Engineer (Contract)
Makino
07.2022 - 04.2023
- Installed, configured, and troubleshot IT hardware, including factory-specific machines and automation software, supporting manufacturing environments.
- Managed key client accounts, providing technical expertise on software deployment, system upgrades, and ongoing support, both remotely and on-site.
- Troubleshot SQL databases to resolve system issues in a production environment, ensuring minimal disruption and operational downtime.
- Demonstrated the benefits of automation software, contributing to cost reductions and operational improvements for clients.
Information Technology Specialist
Cityblock Health
10.2021 - 06.2022
- Provided technical support for all IT systems, including desktops, laptops, and mobile devices, ensuring operational continuity for employees and remote teams.
- Administered software solutions (Altissian, G Suite, Slack) for 100+ employees, implementing efficient processes and automating troubleshooting and system monitoring tasks.
- Excelled in ticket resolution with a 100% satisfaction rate, significantly reducing system downtime and ensuring seamless user experience.
- Conducted system evaluations, recommending necessary hardware and software upgrades to improve organizational efficiency.
Desktop Support Analyst
Peter Cremer N.A.
03.2020 - 10.2021
- Provided hands-on support for a wide range of IT equipment, including desktops, tablets, and mobile devices, in a manufacturing environment.
- Coordinated warranty replacements and assisted in managing the Accelo ticketing system, resolving technical issues promptly.
- Ensured the efficient deployment and setup of IT hardware and systems for factory and office personnel, contributing to operational success.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates on over 1000 clients.
- Assisted over 40 clients daily by gaining remote access to computers and manipulating applications.
Senior Technician (Contract)
Stellar Innovations and Solutions
10.2019 - 03.2020
- Led technical support initiatives for IT equipment, managing inventory and compliance for IT assets in a regulated environment.
- Coordinated the setup and maintenance of mobile devices (iPhones, iPads) and workstations, ensuring secure and functional IT environments.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
Education
Associates - Information Technology
Purdue Global University
Lafayette, IN01-2020
Information Technology -
Cyber Center of Excellence
Fort Eisenhower, GA01-2019
Mount St. Joseph University -
Mount St. Joseph University
Cincinnati, OH05-2017
Skills
- Comtpia Security 501
- System Administration
- Database Management
- Factory Floor IT Support
- Automation
- Team Leadership & Training
- Compliance & Security
- Project Management
- Technical troubleshooting
- System monitoring
- Critical thinking
- Data analysis
Certification
CompTIA Security+ 501, 2022
Timeline
CI/CD Engineer
DELOITTE
05.2025 - Current
Software Database Engineer
DELOITTE
04.2023 - 05.2025
Field Service Engineer/Sales Engineer (Contract)
Makino
07.2022 - 04.2023
Information Technology Specialist
Cityblock Health
10.2021 - 06.2022
Desktop Support Analyst
Peter Cremer N.A.
03.2020 - 10.2021
Senior Technician (Contract)
Stellar Innovations and Solutions
10.2019 - 03.2020
Cyber Network Defender
U.S. Army Reserves
10.2018 - Current
Associates - Information Technology
Purdue Global University
Information Technology -
Cyber Center of Excellence
Mount St. Joseph University -
Mount St. Joseph University