Austin Ridenour
Martinsburg,WV
Summary
Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Overview
10
10
years of professional experience
Work History
Route Sales Associate
Frito-Lay
01.2023 - Current
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Displayed products properly at customer sites and according to company specifications and policies.
- Collaborated with customers to identify needs and provided catered solutions
- Represented wide range of products and brands.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Stocked shelves and loaded orders to prepare deliveries.
- Processed payments, made change, and provided receipts.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Developed strong customer base through efficient and reliable service.
- Operated delivery vehicles safely and efficiently.
Driver
FedEx
07.2019 - 12.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Assets Protection Team Leader
Target
11.2013 - 11.2019
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Patrolled store departments to check for suspicious activities.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Contacted local authorities and apprehended shoplifters.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Checked CCTV for evidence of shoplifting.
- Built professional relationships with local law enforcement and other related organizations.
- Wrote reports outlining activities and results.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Utilized various hand and power tools to secure premises and increase protection.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Education
GED -
Berkeley County Adult Learning Center
Martinsburg, WV06.2020
Skills
- Customer Accounts Management
- Team Support
- Client Relations
- Issue Resolution
- Sales Forecasting
- Customer Experience
- Sales Development
- Special Orders
- Mechanical Aptitude
- Route Deliveries
- Store Layouts
- Product Promotion
- Merchandise Sales
- Territory Development
- Account Development
- Route Management
- Safe Vehicle Operations
- Analytical Approach
- Customer Service and Assistance
- Customer Buying Habits
- Confidential Records Management
- Cash Counting
- Phone Systems
- Retail Merchandising
- Brand Loyalty
- Vehicle Maintenance
- Delivery Schedules
- Federal Regulations
- Marketing Effectiveness
- Stock Rotation
- Product Presentation
- Outreach Initiatives
- Compliance Issues
- Display Building
- Mileage Tracking
- Sales Strategies
- OSHA Standards
Timeline
Route Sales Associate
Frito-Lay
01.2023 - Current
Driver
FedEx
07.2019 - 12.2022
Assets Protection Team Leader
Target
11.2013 - 11.2019
GED -
Berkeley County Adult Learning Center