Austin Riese
Chesapeake,VA
Summary
Proven leader with a track record of enhancing operational efficiency and team performance at the United States Marine Corps and Enterprise Rent-A-Car. Excelled in roles requiring discipline, focus, and exceptional communication, maintaining over a 90% customer service rating and driving significant business growth. Skilled in team motivation and sales, consistently recognized for outstanding achievements and leadership.
Overview
7
7
years of professional experience
Work History
Student Company Commander
United States Marine Corps
08.2023 - 04.2024
- Directed and supervised a company of 250 Marines on average, ensuring optimal welfare, performance, and operational readiness through effective leadership, strategic planning, and comprehensive training programs.
- Developed strong relationships with higher headquarters and external agencies, supporting effective collaboration and mission success.
- Collaborated with adjacent units to share best practices, enhancing overall effectiveness across the organization.
- Utilized Marine On Line (MoL) software to manage personnel records, track training and performance metrics, and streamline administrative processes for a unit of 250 Marines, enhancing operational efficiency and accountability.
- Evaluated personnel performance regularly, identifying areas for improvement while recognizing achievements through appropriate reward mechanisms.
- Oversaw the cleanliness and maintenance of barracks, implementing and enforcing standards to ensure a safe, orderly, and functional living environment for the Marines, resulting in improved living conditions and enhanced unit morale.
- Counseled and advised Marines on legal processes and personal legal matters, providing guidance to help them navigate complex situations and make informed decisions, thereby ensuring compliance and supporting their overall well-being.
Student Platoon Commander
United States Marine Corps
07.2022 - 08.2023
- Oversaw platoon administrative tasks, ensuring accurate records management and timely submission of reports.
- Coordinated with higher headquarters, effectively communicating operational updates and receiving guidance on mission priorities.
- Managed personnel, ensuring timely completion of tasks and proper allocation of resources.
- Fostered an environment that encouraged continuous learning, ultimately leading to increased proficiency levels across various skillsets within the platoon.
- Promoted a positive command climate by addressing issues promptly and fairly, reinforcing trust among team members.
- Volunteered for additional support shifts to address staffing gaps and ensure continuous operational effectiveness, while also stepping in to cover for Marines with personal commitments.
- Demonstrated strong peer leadership skills, effectively holding Marines accountable and managing challenging conversations with tact and professionalism.
Assistant Branch Manager
Enterprise Rent-A-Car
06.2019 - 12.2019
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Earned multiple Elite Outing awards by ranking among the top 10 in sales and service performance within the Chicago Region.
- Promoted to Assistant Branch Manager ahead of schedule due to consistent high performance and dedication.
- Contributed to achieving a 90% customer service rating over 12 months by overseeing effective preparation, execution, and follow-up on all branch operations.
- Managed and expanded a portfolio of over 75 business accounts, including global and local clients, consistently driving growth throughout the year.
- Attained the highest profit in the Chicago Region by optimizing operating costs and enhancing all profit lines over a 12-month period.
- Received several awards and numerous positive online customer reviews for delivering exceptional customer service.
- Trained and developed staff across various roles, including Drivers, Vehicle Service Agents, Interns, and Management Trainees.
- Led a team of 12 in various roles, driving efficiency and growth while enhancing profitability and customer service.
Management Trainee
Enterprise Rent-A-Car
01.2019 - 06.2019
- Cultivated a strong service presence with customers, accounts, and body shops, enhancing overall satisfaction and business relationships.
- Successfully passed Enterprise’s Assistant Branch Manager examination with a 97% score, exceeding the standard six-month timeframe.
- Secured multiple accolades for sales, customer service, and business growth, demonstrating exceptional performance and results.
Vehicle Service Agent
Enterprise Rent-A-Car
08.2017 - 01.2019
- Continuously sought opportunities for personal growth through ongoing training and development programs within the company.
- Reduced wait times for customers with swift vehicle preparation and delivery.
- Consistently met deadlines for vehicle returns while maintaining a high level of attention to detail during inspections and servicing tasks.
- Addressed customer concerns promptly, fostering positive relationships and securing repeat business.
- Communicated effectively with clients about their specific needs or preferences in regards to vehicles they were renting.
Summer Management Intern
Enterprise Rent-A-Car
05.2017 - 08.2017
- Gained comprehensive knowledge of Enterprise Rent-A-Car’s core business structure and operational processes.
- Acquired proficiency in company goals, in-house software, and client/account management strategies.
- Demonstrated excellence in business marketing and customer service, contributing to enhanced client satisfaction and business growth.
Education
Bachelor of Arts - Communications
Purdue University Calumet
Hammond, IN12.2018
Skills
- Team motivation
- Delegation and Empowerment
- Public Speaking
- Discipline and Focus
- Excellent Communication
- Team Collaboration
- Relationship Building
- Sales and Customer Service
Timeline
Student Company Commander
United States Marine Corps
08.2023 - 04.2024
Student Platoon Commander
United States Marine Corps
07.2022 - 08.2023
Assistant Branch Manager
Enterprise Rent-A-Car
06.2019 - 12.2019
Management Trainee
Enterprise Rent-A-Car
01.2019 - 06.2019
Vehicle Service Agent
Enterprise Rent-A-Car
08.2017 - 01.2019
Summer Management Intern
Enterprise Rent-A-Car
05.2017 - 08.2017
Bachelor of Arts - Communications
Purdue University Calumet