Austin Rivera
NY
Summary
Operations and Logistics professional seeking a dynamic role to drive growth and operational excellence with leadership, strategic thinking, problem-solving, and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
East Meadow, NY
07.2023 - Current
- Manage daily banking activities such as deposits and withdrawals.
- Evaluate store performance and incorporate feedback to implement improvement plans.
- Establish customer service standards and monitor staff compliance.
- Initiate store tactics and develop strategies to achieve operational performance and sales goals.
- Recruit, train and supervise new employees.
- Conduct daily store operations, including opening and closing procedures and cash handling.
- Organize promotional events to increase product awareness.
- Delegate and direct activities within departments concerning production, pricing and sales.
- Update and maintain store signage and displays.
- Oversee inventory management through cycle counts, audits, shrinkage control and placed orders to replenish shelf availability.
- Evaluate employee performance reviews.
- Prepare weekly schedules to verify proper floor coverage within fiscal guidelines.
Operations Manager
CVS Pharmacy
North Bellmore
01.2021 - 07.2023
- Collaborated with store management team to foster customer loyalty and enhance the company's reputation
- Ensured smooth daily operation of the store by overseeing inventory and ordering processes for products/Rx
- Consistently monitored inventory count and replenished stock to meet customers' needs
- Developed and implemented effective inventory management strategies to reduce waste and optimize stock levels
- Maintained high levels of accuracy in record-keeping and reporting to track inventory and product performance
- Successfully managed multiple tasks, including customer service, staff management, and inventory control
- Demonstrated excellent communication skills in working with colleagues, vendors, and customers.
Store Manager
Stew Leonard's
East Meadow
06.2017 - 10.2020
- Oversaw the operation of the store as a manager, ensuring all aspects of the business were functioning effectively
- Maintained a safe and healthy environment for employees by implementing and enforcing strict safety protocols
- Fostered a culture of safety and health within the workplace, ensuring compliance with regulations and standards
- Demonstrated strong leadership and decision-making skills in managing a diverse team of employees.
Supervisor
Fairway Market
Westbury
09.2012 - 05.2017
- Supervised the front store cashiers and customer service department to ensure efficient operations
- Delegated tasks to team members and ensured that each task was completed accurately and on time
- Communicated effectively with team members to ensure that all goals were being met and exceeded
- Fostered a positive work environment and built strong relationships with team members to promote teamwork and collaboration.
Education
Associate in Criminal Justice -
Nassau Community College
05.2017
Skills
- Leadership and team management
- Strategic planning and execution
- Process and task improvement
Certification
- Certified Personal Trainer (NASM)
- Certified Fitness Instructor (NASM)
- CPR and First Aid Certified
Personal Information
Title: Operations Manager
Timeline
Emerging Store Manager
Walgreens
07.2023 - Current
Operations Manager
CVS Pharmacy
01.2021 - 07.2023
Store Manager
Stew Leonard's
06.2017 - 10.2020
Supervisor
Fairway Market
09.2012 - 05.2017
Associate in Criminal Justice -
Nassau Community College