Austin Roberson
Gibsonton,FL
Overview
5
5
years of professional experience
3
3
Certification
Work History
IT Help Desk Technician
Amscot Financial
4920 W Cypress St
09.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Developed solutions for Automating Configuration of Devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Financial Services Manager
Amscot Financial
11240 Mlk Blvd, Seffner, FL, 33584
05.2019 - 09.2022
- Identified signs of fraud and took proactive action to protect institutional assets.
- Developed improvement plans to continuously develop individual and group performance, knowledge and abilities.
- Conducted in-depth audits to review accounts, controls and compliance with sound accounting practices.
Education
High School Diploma -
Riverview High School
Riverview, FL05.2018
Skills
- Knowledge of Microsoft's core business applications, as well as virtual environments
- Perform timely workstation hardware and software upgrades as required
- Hardware Diagnostics
- Network Configuration and Troubleshooting
- Familiarity with Scripting and Automation
Certification
- CCNA Certified
- CompTIA Network + Certified
- CompTIA A+ Certified
Timeline
IT Help Desk Technician
Amscot Financial
09.2022 - Current
Financial Services Manager
Amscot Financial
05.2019 - 09.2022
High School Diploma -
Riverview High School