Austin Roberts
Cincinnati,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
04.2023 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Fulfillment Specialist
Target
12.2021 - 02.2023
- Improved order accuracy by diligently verifying product information and quantities before packaging.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Maintained a safe and organized warehouse environment, adhering to safety protocols and guidelines.
- Expedited order processing times with the effective use of barcode scanning technology during picking and packing stages.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
- Proactively identified opportunities for process improvements, implementing changes that led to measurable efficiency gains within the department.
- Maintained updated knowledge of industry trends, incorporating best practices into daily operations for continuous improvement.
Online Personal Shopper
Walmart
10.2020 - 12.2021
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
Account Specialist
VXI Global Solutions
08.2019 - 06.2020
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Streamlined account management processes for increased efficiency and accuracy in financial reporting.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Implemented new strategies to improve account retention rates and reduce customer churn.
- Conducted thorough analysis of client portfolios, identifying opportunities for growth and improvement.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Assisted in the development of training materials for new Account Specialists, fostering a cohesive team environment.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
- Supported business development initiatives by actively participating in networking events and industry conferences.
Sales Associate
Dakota Watch Company
03.2019 - 07.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Crew Member
Moe's Southwest Grill
11.2018 - 03.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Production Member
Pizza Hut
06.2018 - 08.2018
- Enhanced production efficiency by streamlining processes and optimizing equipment usage.
- Reduced downtime for machinery by implementing regular maintenance schedules and troubleshooting issues promptly.
- Collaborated with team members to achieve daily production goals and maintain a positive work environment.
- Contributed to cost savings by identifying areas of waste reduction and proposing effective solutions.
- Provided valuable input during team meetings, offering suggestions for continuous improvement initiatives.
Security Officer
US SECURTIY ASSOCIATES
07.2017 - 04.2018
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Dishwasher
Cheddar's Scratch Kitchen
06.2017 - 07.2017
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
Volunteer Recruiter
InfoCision
10.2016 - 11.2016
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Maintained compliance with federal and state employment laws during entire recruitment process.
Crew Member
Tim Horton's Cafe and Bakeshop, Great Steak and Cold Stone Creamery
09.2015 - 04.2016
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
High School Diploma -
Paul G Blazer High School
Ashland, KY05.2016
Skills
- Cashier (2 years)
- Cooking (2 years)
- Cleaning (3 years)
- Customer Service (2 years)
- Retail (2 years)
- Inventory Control (1 year)
- Security (Less than 1 year)
- Data Entry (1 year)
- Sales (2 years)
- Kitchen Experience (2 years)
- Research (3 years)
- Sales Experience
- E-commerce
- Cash handling
- Recruiting
- Typing
- Leadership
- Packaging
- Warehouse Experience
- Load & Unload
- Surveillance
- Digital Marketing
- Product Packing
- Order Picking and Processing
- Package Pickup and Delivery
- Truck Loading and Unloading
- OSHA Compliant
- Package Preparation
- Problem Solving
- Attention to Detail
- Adaptable to Change
- Heavy Lifting
- Customer Service
- Sorting Packages
- Package Scanning
- Warehouse Safety
- Teamwork Abilities
- Inventory Management
- Quality Control
- Standards Compliance
- Production Documentation
- Damage Prevention
- Team Collaboration
- Willing to Learn
- Warehouse Environment Safety
- Relationship Building
Certification
- Security Guard
- Driver's License (06/01/23 - 01/01/27)
Affiliations
- Music Production
- Gaming
- Networking
References
References available upon request.
Timeline
Package Handler
FedEx Ground
04.2023 - Current
Fulfillment Specialist
Target
12.2021 - 02.2023
Online Personal Shopper
Walmart
10.2020 - 12.2021
Account Specialist
VXI Global Solutions
08.2019 - 06.2020
Sales Associate
Dakota Watch Company
03.2019 - 07.2019
Crew Member
Moe's Southwest Grill
11.2018 - 03.2019
Production Member
Pizza Hut
06.2018 - 08.2018
Security Officer
US SECURTIY ASSOCIATES
07.2017 - 04.2018
Dishwasher
Cheddar's Scratch Kitchen
06.2017 - 07.2017
Volunteer Recruiter
InfoCision
10.2016 - 11.2016
Crew Member
Tim Horton's Cafe and Bakeshop, Great Steak and Cold Stone Creamery
09.2015 - 04.2016
High School Diploma -
Paul G Blazer High School