Austin Robertson
Columbia,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Strategy & Project Manager
Amazon
06.2020 - Current
- Incident Commander for an International Event that took place at Amazons Edwardsville, IL Delivery Station
- Electric Vehicle Rollout Project – Implementation
- Responsible for developing and managing a team of 8+ direct salaried managers and 160+ employees
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Trained Implementation teams in sustainability to accomplish set goals and benchmarks.
Senior Operations Manager
Amazon
05.2019 - 06.2020
- Single threaded leader for quality in the South-Central Region
- Reduced the Missing Packages on Vehicle metric, keeping region under goal for 28 consecutive days – received the Customer Obsession GOAT Trophy Award
- Effective 3rd Party networking and management
- Reduced regions delivery capacity bottleneck, raised fleet size by 17% increasing the number of packages on road daily
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Oversaw staff and sub-contractor performance review assessments.
- Analyzed metrics and financial data to formulate proactive and reactive plans to maintain profitability and growth.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with manufacturing and supply chain management.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Organized records of vehicles, schedules and completed orders.
- Reviewed established business practices and improved processes to reduce expenses.
- Led third-party vendors in achieving delivery time and cost targets.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Monitored logistics performance and identified improvement opportunities.
- Promoted brand at industry events and through ongoing networking efforts.
- Conducted research to address shipping errors and packaging mistakes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Integrated warehouse operations with existing and new business processes.
- Developed and implemented web-based tracking systems for improved monitoring.
Operations Manager
Amazon
09.2018 - 05.2019
- Processed 242,492 units - #1 in 2019 launch sites
- Piloted the Warehouse Bulk Floor Expansion Project - 250,000 sq
- Ft expansion, increasing quality by 21% and capacity by 25
- Monitored team budgets to keep projects on task and avoid waste.
- Utilized data analysis tools to identify and resolve production issues.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Analyzed production data and prepared reports for senior management.
- Wrote and conducted formal performance reviews for production personnel.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Coordinated with other departments to align production with customer requirements.
Branch Manager
Enterprise Holdings Inc.
01.2016 - 01.2018
- Completed Enterprise Management Training Program,
- Directed store operations including the four core areas of the business: growth, profitability, employee development and customer service
- Impacted store growth by 23% from prior year by providing exceptional customer service with existing customers and accounts while marketing to obtain new business - Increased FY ’17 profit by $400,000
- Assessed employee performance and developed improvement plans.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Implemented service improvements to enhance sales cycle.
- Consulted customers to boost product sales and services.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Education
MBA - Finance
Lindenwood University
Saint Charles, MO08.2023
Bachelor of Science - Business Administration
Lindenwood University
Saint Charles, MO08.2016
Skills
- Infrastructure Projects
- Material and Labor Scheduling
- Project Management Body of Knowledge (PMBOK)
- Scheduling Releases
- Managing Multiple Projects
- Agile Principles
- Cost Control
- Change Management Process
- Scrum Methodology
Accomplishments
- Lean Six Sigma Black Belt
- Credential ID: 39513427
- 2021, No expiration date
- Project Management Professional
- Credential ID: 52266361
- 2022, No expiration date
Certification
- Lean Six Sigma Black Belt, Six Sigma Global Institute - Credential ID: 3951342
- Project Management Professional (PMP) Certification, PMI - Credential ID: 52266361
Timeline
Senior Strategy & Project Manager
Amazon
06.2020 - Current
Senior Operations Manager
Amazon
05.2019 - 06.2020
Operations Manager
Amazon
09.2018 - 05.2019
Branch Manager
Enterprise Holdings Inc.
01.2016 - 01.2018
MBA - Finance
Lindenwood University
Bachelor of Science - Business Administration
Lindenwood University