Austin Roemmich
Lexington,NE
Summary
Equipped with strong problem-solving abilities, willing to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Tree Crew
Dawson Public Power
07.2022 - Current
Service Manager
Platte Valley Auto Mart
02.2017 - 07.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Advisor
Plum Creek Motors
01.2014 - 02.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Technician Internship
Landmark Implement
08.2011 - 01.2014
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
Education
High School Diploma -
Lexington High School
Lexington, NE05-2012
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Safety awareness
Timeline
Tree Crew
Dawson Public Power
07.2022 - Current
Service Manager
Platte Valley Auto Mart
02.2017 - 07.2022
Service Advisor
Plum Creek Motors
01.2014 - 02.2017
Technician Internship
Landmark Implement
08.2011 - 01.2014
High School Diploma -
Lexington High School
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