Austin Rosson
Wichita,KS
Summary
Brings positive attitude and commitment to continuous learning and growth. Demonstrates ability to analyze situations, identify issues, and implement effective solutions. Able to make sound decisions under pressure and adapt to changing environments. Eager to contribute to team success and further develop professional skills within the career field.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Salesperson
LS Industries
03.2022 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Negotiated prices, terms of sales and service agreements.
Service Manager
Orkin Pest Control
12.2017 - 03.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
Auto Damage Appraiser
Property Damage Appraisers
08.2014 - 11.2017
- Negotiated completed damage estimates and repair costs.
- Documented damage with photographs and detailed written descriptions.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Maintained professional credibility by completing continuing education courses as required within the auto damage appraisal field.
- Used Mitchell to calculate damages and claim values.
Assistant Store Manager
Walgreens
05.2004 - 07.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
High School Diploma -
Wichita High School - West
Wichita, KS05-2004
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Sales process
- Negotiation
- Objection handling
- Relationship selling
- Business development
- Sales presentations
Certification
- Sales & Marketing Executives International, SMEI December 2022.
Timeline
Salesperson
LS Industries
03.2022 - Current
Service Manager
Orkin Pest Control
12.2017 - 03.2022
Auto Damage Appraiser
Property Damage Appraisers
08.2014 - 11.2017
Assistant Store Manager
Walgreens
05.2004 - 07.2014
High School Diploma -
Wichita High School - West