Austin Roth
Manhattan,IL
Summary
Professional Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
10
10
years of professional experience
Work History
Operations Manager
Proven IT
10.2022 - Current
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced operational risks while organizing data to forecast performance trends.
- Increased profit by streamlining operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Service Supervisor
Proven IT
08.2021 - 10.2022
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Service Technician
Proven IT
03.2017 - 08.2021
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Assisted team members with [Type] equipment troubleshooting and diagnostics.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Evaluated systems according to predetermined checklist and noted issues.
- Documented all changes and actions in computer-based tracking system.
- Facilitated maintenance team training procedures to align with company standards.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
Order Fulfillment Associate
Home Depot
04.2014 - 05.2017
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Trained new associates on basic and advanced shipment procedures.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
- Followed procedures for control and distribution of completed products in line with shipment plans.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Maintained compliance with company safety policies and called violations to attention of management.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Conducted cycle counts and reconciled problems within distribution operations.
Education
High School Diploma -
Lincoln Way East
Frankfort, IL12.2016
Timeline
Operations Manager
Proven IT
10.2022 - Current
Service Supervisor
Proven IT
08.2021 - 10.2022
Service Technician
Proven IT
03.2017 - 08.2021
Order Fulfillment Associate
Home Depot
04.2014 - 05.2017
High School Diploma -
Lincoln Way East