Austin Russell R
Tampa
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
11
11
years of professional experience
Work History
Account Manager
DealerFlex
Tampa
10.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Recruited, hired and trained new hires to optimize profitability.
Shift Supervisor/Assistant Manager/Customer Service Representative
Parks Lincoln
Tampa
10.2020 - 08.2024
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Monitored staff performance to ensure quality standards were met.
- Developed strategies for improving operational efficiency and customer service levels.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Investigated accidents or incidents occurring during shift hours.
- Collaborated with management to plan special events or promotions.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Identified areas of improvement within the department and implemented necessary changes.
- Assisted customers with product selection when needed.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
Customer Service Associate/Driver
Jerry Ulm Dodge Chrysler Jeep Of Tampa
Tampa
04.2018 - 04.2019
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Driver Helper/Warehouse Package Handler
UPS
Tampa
11.2017 - 08.2018
- Loaded and unloaded cargo from vehicles.
- Ensured that all items were properly secured in the vehicle for transport.
- Provided assistance to drivers with loading and unloading packages and other materials.
- Inspected vehicles for mechanical safety issues prior to operation.
- Maintained accurate records of deliveries, including times and destinations.
- Assisted customers with unloading their purchased items at final destination.
- Communicated regularly with dispatchers regarding delivery status updates.
- Organized inventory in the warehouse according to established procedures.
- Followed company policies and procedures when operating a vehicle or performing duties onsite.
Receiving Clerk/Forklift Operator Merchandising
Lowes Home Improvment
Tampa
03.2016 - 04.2017
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Updated inventory records to reflect new stock levels.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Assisted in the loading and unloading of materials when required.
- Identified non-conforming material received from vendors and communicated with suppliers regarding discrepancies.
- Maintained accurate records of incoming deliveries according to established procedures.
Driver/Customer Service Representative
Enterprise Holdings
Tampa
08.2014 - 09.2015
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
Education
High School Diploma -
Robinson High School
Tampa, FL06-2013
Some College (No Degree) - Business
Hillsborough Community College
Tampa, FLSkills
- Account management
- Customer relationship management
- Revenue growth strategy
- Performance reporting
- Complaint resolution
- Conflict management
- Team leadership
- Employee training
- Problem solving
- Time management
- Customer service
- Operations
- Product training
- Networking skills
- Effective communication
- Attention to detail
- Adaptability to change
- Lead development
Timeline
Account Manager
DealerFlex
10.2024 - Current
Shift Supervisor/Assistant Manager/Customer Service Representative
Parks Lincoln
10.2020 - 08.2024
Customer Service Associate/Driver
Jerry Ulm Dodge Chrysler Jeep Of Tampa
04.2018 - 04.2019
Driver Helper/Warehouse Package Handler
UPS
11.2017 - 08.2018
Receiving Clerk/Forklift Operator Merchandising
Lowes Home Improvment
03.2016 - 04.2017
Driver/Customer Service Representative
Enterprise Holdings
08.2014 - 09.2015
High School Diploma -
Robinson High School
Some College (No Degree) - Business
Hillsborough Community College