Austin Rzepka
Sales
Portage,MI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Server
Erbelli's
05.2021 - Current
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest wants and needs.
- Contribute to overall sales increases by effectively upselling appetizers, desserts, and alcohol.
- Actively listening and attended to needs of guests by offering appropriate options and solutions.
- Manage multiple tasks and guest interactions while delivering quality dining experience.
Sales Associate
Finish Line
12.2020 - 05.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased total sales revenue by 26% YTD by promoting complementary products and educating consumers about current store promotions.
- Assisted in training and developing new sales team associates in regards to product knowledge, selling techniques, and company procedures.
Pro Shop Manager
Pineview Golf Club
06.2017 - 10.2020
- Assisted in managing 36-hole golf facility to include: pro shop, maintenance, food & beverage, training & supervising associates, tournament operations and instruction.
- Accountable for closing responsibilities: handling expenses, counting drawers to ensure acceptable transactions daily, and preparing pro shop for upcoming day
- Responsible for scheduling tee times and ensuring timely start times
Customer Service Sales Representative
Smithfield
05.2018 - 08.2020
- Informed customers of promotions to increase sales productivity and volume.
- Adept at multitasking by being able to handle high volume of customer interactions and tasks with speed and accuracy.
- Responsible for answering customer questions, providing samples of new product line items, and educating on current promotions to increase overall sales.
Education
BBA - Sales And Business Marketing
Western Michigan University
Kalamazoo, MI12.2023
Skills
- Goal-Driven
- Relationship Building
- Negotiation
- Problem Solver
- Presentation Skills
- Organization
- Clifton Strengths:
Competitive, Adaptable, Achiever, Maximizer, and Deliberative
Accomplishments
- Deca Sales Competition State Finals (2018)
- Volunteer for March of Dimes Fundraiser Breadlift (2015-2018)
- Member of National Society of Leadership and Success
- Dean's List Spring 2022, Spring 2023, and Fall 2023
- Ranked in Top 5 of class for MKTG 3600 and MKTG 4100
Timeline
Server
Erbelli's
05.2021 - Current
Sales Associate
Finish Line
12.2020 - 05.2021
Customer Service Sales Representative
Smithfield
05.2018 - 08.2020
Pro Shop Manager
Pineview Golf Club
06.2017 - 10.2020
BBA - Sales And Business Marketing
Western Michigan University
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