Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Austin Sauer

Franklin,TN

Summary

A seasoned professional offering seven years of experience in administrative and leadership positions. Attentive collaborator and communicator with strong soft skills. Well versed in healthcare services, retail, and hospitality lines of business. Knowledgeable in SQL, Python, and Linux. High attention to detail, strong aptitude for user testing systems and interfaces for debugging. Creative in devising solutions to improve business operations proactively. Works well under pressure and manages the demands of a project exceptionally with the ability to prioritize the most important tasks.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Scan Coordinator

Sprouts Farmer Market
Franklin, TN
11.2021 - Current
  • Monitor sales events for accuracy in scanning and signage, maintain current knowledge of weekly ad items and verify pricing integrity.
  • Run daily report and forecast reports in Microsoft Power BI. Trained store managers and fellow co-workers on how to use the software.
  • Sorted, logged and distributed price change paperwork, labels, ad directives and tags.
  • Efficiently balances work load to accomplish all daily goals.
  • Oversees pricing for over 9000 products across multiple departments.
  • Logs errors and submits tickets within company provided ticketing engine.
  • Resolves interdisciplinary issues ranging from IT to maintenance.

Server

Four Seasons - Hualalai
Kailua-Kona, HI
11.2019 - 04.2020
  • Worked with high profile clientele.
  • Coordinated cleaning of dining spaces, and overall cleanliness of restaurant.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained rapport with returning guests.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Barista

Kona Coffee & Tea Company
Kailua-Kona, Hawaii, United States
11.2018 - 04.2020
  • Increased overall lifespan of equipment by following preventative maintenance plans and executing unscheduled repairs.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Elevated customer loyalty by using strong communication and critical thinking abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Memorized recipes for 50 specialty coffee beverages and seasonal offerings.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Controlled line and crowd with quick, efficient service.
  • Developed and implemented updating training programs for 20 employees.
  • Provided top quality control to eliminate maintenance downtime.
  • Created over 150+ drinks in average shifts with consistently positive customer satisfaction scores.

Server/ Manager

Bongo Ben's Island Cafe
Kailua-Kona, Hawaii, United States
08.2017 - 08.2019
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register systems.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Listened to, understood and clarified guest concerns and issues.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Maintained high standards of cleanliness and sanitation.
  • Trained over 20 new employees over the course of 2 years.

Grocery Manager

Island Naturals Market & Deli Kailua-Kona
Kailua-Kona, Hawaii, United States
01.2017 - 10.2017
  • Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Led and directed team members on effective methods, operations and procedures.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Used time efficiently when not serving customers, including cleaning isles, stocking and setting up displays.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Built relationships with customers to increase likelihood of repeat business.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Monitored security and handled incidents in a calm and professional manner.
  • Engaged with customers in a sincere and friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Identified potential shoplifters and alerted management.

Juice Bar Manager/ Senior Deli Clerk

Sprouts Farmers Market
Franklin, TN
01.2016 - 01.2017
  • Appointed by company to write new juice recipes to be placed in stores across US.
  • Prepared merchandise for sales floor.
  • Provided repeat customers with exceptional care and attention.
  • Maintained adherence to all company protocols, and completed bi- monthly inventory.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods.
  • Supervised and trained new hires.
  • Oversaw a kitchen staff of 20 people.
  • Ordered supplies, equipment and product.

Office Manager

Ocala Mobile Notary Services
Ocala, FL
05.2014 - 07.2016
  • Oversaw inventory and office supply purchases.
  • Oversaw daily office operations for staff.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Took on new clients and scheduled when services were to be rendered by field operatives.
  • Courier confidential legal, financial and mortgage documents.
  • Kept highly organized documentation of business expenses, tax information, and sales.
  • Kept record of all jobs done and invoiced all clients routinely with balances due.
  • Provided friendly customer service over phone, and face to face with clients and potential clients.
  • Worked extensively with programs such as Microsoft Office.
  • Maintained and organized company website and email.
  • Invoiced and called over 30 companies daily in regards billing.

Quality Assurance Officer

Ansafone Contact Centers
Ocala, FL
11.2012 - 06.2014
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
  • Asked open-ended questions to assess customer needs
  • Answered on average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Developed reputation as efficient service provider with high levels of accuracy.
  • Served as main liaison between customers, management and sales team.
  • Met or exceeded service and quality standards every review period.
  • Received Employee Of the Month twice in one year
  • Received to promotions in one year
  • Provided excellent written and verbal communication skills
  • Dedicated Quality Assurance Officer to a multi-million dollar client, based out of Los Angles, CA
  • Oversaw, trained and reviewed over 130 employees
  • Effectively communicated when an employee needed to improve performance and developed an action plan
  • Devised new systems to capture and organize vital data
  • Worked extensively with Microsoft Office and many other programs
  • Consistently and effectively multi-tasked between 4-5 things at once

Education

High School Diploma -

Forest High School
Ocala, Florida
2012

Skills

  • Team player with strong time management abilities
  • High performance problem solver
  • Gifted in learning new skills expeditiously
  • Strong communication skills
  • Meticulous attention to detail
  • Methodically organized
  • Self motivated to carry through any goal to completion
  • Versed in languages of Python and SQL
  • Familiar with ANSI standards
  • Strong in Microsoft Office
  • Background in running UNIX/ Linux machines

Accomplishments

  • Recognized for outstanding customer service.
  • Consistently held the position of best performing store in the region.
  • Earned Employee of The Month twice in 1 year.
  • Appointed by Regional Director to be a trainer for new store openings.
  • Multitudes of accolades over the years for my superior customer service skills.

Certification

  • Certified in SQL
  • Certified Notary Public of the State of Tennessee

Timeline

Scan Coordinator

Sprouts Farmer Market
11.2021 - Current

Server

Four Seasons - Hualalai
11.2019 - 04.2020

Barista

Kona Coffee & Tea Company
11.2018 - 04.2020

Server/ Manager

Bongo Ben's Island Cafe
08.2017 - 08.2019

Grocery Manager

Island Naturals Market & Deli Kailua-Kona
01.2017 - 10.2017

Juice Bar Manager/ Senior Deli Clerk

Sprouts Farmers Market
01.2016 - 01.2017

Office Manager

Ocala Mobile Notary Services
05.2014 - 07.2016

Quality Assurance Officer

Ansafone Contact Centers
11.2012 - 06.2014

High School Diploma -

Forest High School

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Austin Sauer