AUSTIN SHACKELFORD
Wauwatosa,WI
Summary
Talented Forklift Driver/Shipping Coordinator successful at working quickly in fast-paced, demanding environments. Efficient team player and problem-solver. Possessing top communication and conflict resolution skills developed over 10 years in warehouse environments.
Overview
17
17
years of professional experience
Work History
Senior Shipping Clerk
Berco Of America
Waukesha, WI
06.2022 - 06.2024
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
Operations Specialist/Forklift Operator/Spotter
Waste Management
06.2020 - 05.2022
- Loaded and unloaded trailers of materials
- Pulled materials off the line using forklift and serviced machines
- Pulled loaded trailers out of dock and into dock as needed
- Kept track of all inbound and outbound paperwork
- Performed daily administration duties using true north.
Receiving Supervisor
Schaefer Brush
01.2020 - 06.2020
- Unloaded trailers of materials and stocked them within the warehouse
- Using computer software I uploaded all deliveries into the system and into a location
- Performed inventory checks throughout the year.
Cell Lead
General Mills
Milwaukee, WI
05.2013 - 01.2020
- Maintained thorough and accurate incident reports, service logs and inventory documentation and shipping
- Adhered to company audit rules during inventory counts with 100% accuracy
- Tracked inventor and conducted cycle counts and audits and resolved issues to maintain accurate records
- Maintained accurate and current order and shipment forms, inventory documentation and customer records
- Managed day-to-day shipping and receiving
- Trained staff on material handling processes to reduce shipping times.
Customer Service Representative
Menards
Milwaukee, WI
01.2012 - 05.2012
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Shipping and Receiving Clerk
European Touch
Milwaukee, WI
07.2009 - 12.2011
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department
- Directed materials routing by preparing accurate shipping orders and bills of lading
- Organized storage areas to maximize efficiency of materials movements and minimize labor required
- Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
Forklift Operator
Quad/Graphics
Milwaukee, WI
04.2007 - 05.2009
- Maneuvered forklift over and around loaded pallets, boxes and other materials
- Filled out inspection logs at beginning of each shift
- Transported materials to and from warehouses, production lines and packaging lines
- Moved goods between warehouse locations according to shipment and storage needs
- Examined empty pallets for damage and moved pallets to proper storage areas.
Education
Associate of Arts - Elementary Education
Iowa Central Community College
Fort Dodge, IAAssociate of Arts - Elementary Education
Purdue University - North Central
Westville, INHigh School Diploma -
Bay View High School
Milwaukee, WI06.2000
Skills
- Warehouse Management
- Forklift Operator
- Operations Specialist
- Spotter
- Receiving Supervisor
- Cell Lead
- General Mills
- Customer Service Representative
- Shipping and Receiving Clerk
Timeline
Senior Shipping Clerk
Berco Of America
06.2022 - 06.2024
Operations Specialist/Forklift Operator/Spotter
Waste Management
06.2020 - 05.2022
Receiving Supervisor
Schaefer Brush
01.2020 - 06.2020
Cell Lead
General Mills
05.2013 - 01.2020
Customer Service Representative
Menards
01.2012 - 05.2012
Shipping and Receiving Clerk
European Touch
07.2009 - 12.2011
Forklift Operator
Quad/Graphics
04.2007 - 05.2009
Associate of Arts - Elementary Education
Iowa Central Community College
Associate of Arts - Elementary Education
Purdue University - North Central
High School Diploma -
Bay View High School