AUSTIN SHACKELFORD
Wauwatosa,WI
Summary
Talented Forklift Driver/Shipping Coordinator successful at working quickly in fast-paced, demanding environments. Efficient team player and problem-solver. Possessing top communication and conflict resolution skills developed over 10 years in warehouse environments.
Overview
17
17
years of professional experience
Work History
Senior Shipping Clerk
Berco Of America
06.2022 - 06.2024
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
Operations Specialist/Forklift Operator/Spotter
Waste Management
06.2020 - 05.2022
- Loaded and unloaded trailers of materials
- Pulled materials off the line using forklift and serviced machines
- Pulled loaded trailers out of dock and into dock as needed
- Kept track of all inbound and outbound paperwork
- Performed daily administration duties using true north.
Receiving Supervisor
Schaefer Brush
01.2020 - 06.2020
- Unloaded trailers of materials and stocked them within the warehouse
- Using computer software I uploaded all deliveries into the system and into a location
- Performed inventory checks throughout the year.
Cell Lead
General Mills
05.2013 - 01.2020
- Maintained thorough and accurate incident reports, service logs and inventory documentation and shipping
- Adhered to company audit rules during inventory counts with 100% accuracy
- Tracked inventor and conducted cycle counts and audits and resolved issues to maintain accurate records
- Maintained accurate and current order and shipment forms, inventory documentation and customer records
- Managed day-to-day shipping and receiving
- Trained staff on material handling processes to reduce shipping times.
Customer Service Representative
Menards
01.2012 - 05.2012
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Shipping and Receiving Clerk
European Touch
07.2009 - 12.2011
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department
- Directed materials routing by preparing accurate shipping orders and bills of lading
- Organized storage areas to maximize efficiency of materials movements and minimize labor required
- Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
Forklift Operator
Quad/Graphics
04.2007 - 05.2009
- Maneuvered forklift over and around loaded pallets, boxes and other materials
- Filled out inspection logs at beginning of each shift
- Transported materials to and from warehouses, production lines and packaging lines
- Moved goods between warehouse locations according to shipment and storage needs
- Examined empty pallets for damage and moved pallets to proper storage areas.
Education
Associate of Arts - Elementary Education
Iowa Central Community College
Fort Dodge, IAAssociate of Arts - Elementary Education
Purdue University - North Central
Westville, INHigh School Diploma -
Bay View High School
Milwaukee, WI06.2000
Skills
- Warehouse Management
- Forklift Operator
- Operations Specialist
- Spotter
- Receiving Supervisor
- Cell Lead
- General Mills
- Customer Service Representative
- Shipping and Receiving Clerk
Timeline
Senior Shipping Clerk
Berco Of America
06.2022 - 06.2024
Operations Specialist/Forklift Operator/Spotter
Waste Management
06.2020 - 05.2022
Receiving Supervisor
Schaefer Brush
01.2020 - 06.2020
Cell Lead
General Mills
05.2013 - 01.2020
Customer Service Representative
Menards
01.2012 - 05.2012
Shipping and Receiving Clerk
European Touch
07.2009 - 12.2011
Forklift Operator
Quad/Graphics
04.2007 - 05.2009
Associate of Arts - Elementary Education
Iowa Central Community College
Associate of Arts - Elementary Education
Purdue University - North Central
High School Diploma -
Bay View High School