Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Shaw

Logan,UT

Summary

Hardworking and dedicated employee who puts my all into every job I have. I am passionate about helping others and making a difference to the best of my ability. I excel in relationship building, communication, and decision making.

Overview

8
8
years of professional experience

Work History

Risk Management Agent

eBay Inc
Salt Lake City, UT
08.2021 - Current
  • Reviewed and worked high value claims in order to manage losses for the company.
  • Reviewed seller's and buyer's accounts to determine risk on member's accounts. Reviewed their transactions in detail to detect any indication that it might be fraudulent. Would regularly review any appeals made by the members with restrictions on their accounts.
  • Communicated across multiple departments regularly to Review and mitigate risk on the site.
  • Spoke with consumers directly on a daily basis explaining the outcomes of claims in detail and how the process worked through email, phone, and chat.

GCX Payments Teammate 1

EBay Inc
Salt Lake City, UT
11.2020 - 08.2021
  • Provided Customer service for the new Managed Payment systems for eBay.
  • Explained the ins and outs of the new system and how to navigate the site in order to maximize their eBay selling/buying experience.
  • Worked with eBay sellers and buyers on issues such as, registering for the new program, assisting in billing questions, payment disputes, and any trouble shooting issues along the way.
  • Helped the members become compliant within eBay's requirements in order to continue selling.
  • Reviewed risky transactions to ensure customers were fully compliant within government guidelines.

Customer Success Manager

Auric
Logan, UT
09.2017 - 11.2020
  • Worked with and vetted business owners to ensure that they met our specific requirements for credit card processing machines.
  • Onboarded businesses into the program. Assisted with the underwriting process done through Nuvei. Talked with our clients about their businesses to get a strong understanding of what they needed from our company.
  • Worked to discover what Point of Sale software worked best for the clients, and then trained them until they were comfortable.
  • Kept in contact with the clients to ensure everything was running smoothly and assisted with any additional questions or concerns that might have came up.

Customer Service Representative

Convergys
Logan, UT
03.2016 - 08.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked with Comcast Business partners in addressing trouble shooting and billing. Spoke with partners about their business needs and worked diligently to upsell when possible.


Education

No Degree - Journalism, Broadcast

Utah State University
Logan, UT

High School Diploma -

New Brighton Area High School
New Brighton, PA
12.2013

Skills

    • Problem resolution
    • Relationship development
    • Business operations
      • Project organization
      • Excellent Communicator
      • Technically Savvy

Timeline

Risk Management Agent

eBay Inc
08.2021 - Current

GCX Payments Teammate 1

EBay Inc
11.2020 - 08.2021

Customer Success Manager

Auric
09.2017 - 11.2020

Customer Service Representative

Convergys
03.2016 - 08.2017

No Degree - Journalism, Broadcast

Utah State University

High School Diploma -

New Brighton Area High School

Similar Profiles

CREATE PROFILE
Austin Shaw