AUSTIN SHELTON
Dallas,TX
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
Work History
Key Leader
Lululemon
Dallas, Texas
07.2021 - Current
- Leads all community events for the Northpark location
- Managed a top 5 performing Lululemon in the U.S.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Assisted assistant managers with scheduling, interviewing and other administrative tasks associated with successfully running store.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
Manager on Duty
Shine Hot Pilates + Sculpt Studio
Dallas, Texas
02.2022 - Current
- Manages 1 location and all front staff at that location
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
Sales Representative
Edify Marketing
Arlington, Texas
12.2020 - 06.2021
- Marketing and selling energy plans
- Top sales representative recognized at the national level.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
Administrative Assistant
Mattson Financial Services
Waco, Texas
05.2017 - 01.2019
- Prepared and completed paperwork for clients as well as for the annuities sold.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
BBA - Management
Tarleton State University
12.2020
Associate of Arts -
McLennan Community College
05.2019
Skills
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Verbal and Written Communication
- Policy Implementation
- Employee Development
- KPI Setting and Review
- Culture Improvements
- Customer Service
- Time Management
- Problem Resolution
- Performance Management
- Employee Performance Reviews
Timeline
Manager on Duty
Shine Hot Pilates + Sculpt Studio
02.2022 - Current
Key Leader
Lululemon
07.2021 - Current
Sales Representative
Edify Marketing
12.2020 - 06.2021
Administrative Assistant
Mattson Financial Services
05.2017 - 01.2019
BBA - Management
Tarleton State University
Associate of Arts -
McLennan Community College
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