Austin Siegrist
Garland
Summary
I have been working in customer service based jobs since the age of fifteen when I started waitressing. I have two young kiddos, a daughter and son, who have taught me many things about multitasking.
I have always enjoyed helping customers, providing needed information, and ensuring a professional and pleasant experience for each and every individual I come into contact with in any of my jobs.
I find it extremely important to make sure the customer leaves any interaction feeling they have been taken care of, listened to, and understood, regardless of their attitude or the individual circumstance.
I am and have always been passionate about ensuring customer satisfaction, and representing the company I work for in a positive light no matter what.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Chewy.com
12.2021 - Current
- Responded to customer inquiries and suggestions accurately and professionally.
- Earnestly listened to customers, handled issues promptly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer questions regarding products and company services.
- Investigated customer issues and found the cause of problems to resolve product or service complaints.
- Provided assistance to customers, paying attention to their needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized Oracle and work software to manage and ensure customer satisfaction.
- Provided top notch customer support.
- Participated in daily team meetings to stay informed about product updates and business changes.
- Placed customer orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited pleasant energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about issues to maintain high standard of customer service.
- Promoted pleasant customer experience by addressing customer concerns, showing empathy, and resolving problems quickly.
- Recommended available products and services to customers during account management and order calls.
- Investigated and resolved account issues, service and delivery concerns.
Team Member
Kroger
07.2021 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified all merchandise was properly priced and labeled.
- Collected, arranged, and input information into database system.
Team Member
Smoothie King
12.2020 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Monitored and verified all merchandise was properly priced and labeled.
Sales Associate
Journeys Shoes
09.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Server
Burger Island
11.2018 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
Server
Napolis
02.2017 - 12.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Golden Pot
09.2016 - 01.2017
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Rowlett High School
Rowlett, TX02.2019
Skills
- Scheduling
- Product Knowledge
- Call Management
- Account Updating
- Data Entry
- Active Listening
- Product Sales
- Customer Service
- Professional Telephone Demeanor
- Problem Resolution
- Prioritization
- Account Management
- Reading Comprehension
Timeline
Customer Service Representative
Chewy.com
12.2021 - Current
Team Member
Kroger
07.2021 - 11.2021
Team Member
Smoothie King
12.2020 - 08.2021
Sales Associate
Journeys Shoes
09.2020 - 12.2020
Server
Burger Island
11.2018 - 12.2019
Server
Napolis
02.2017 - 12.2017
Server
Golden Pot
09.2016 - 01.2017
High School Diploma -
Rowlett High School