Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Austin Sisco

Naugatuck,CT

Summary

Versatile Assistant General Manager with 6+ years of experience overseeing daily Hospitality operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Arbor Lodging Partners
07.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Operation Manager

Arbor Lodging Partners
01.2020 - 07.2022
  • Control hotel operations; Scheduling team, monitoring labor, hiring and training
  • Manage all staff members and enforce company and brand standards
  • Resolve guest relations and act as point of contact between property and corporate office
  • End Of month reporting, inventories and required auditing
  • Participate in essential hotel operations including; scheduling, training, forecasts, hiring, MOD responsibilities, leading team meetings, organizing staff for upcoming events and travel, manage departments tasks and responsibilities, ensure brand and audible standards are met for each department, guest relations, inventory and ordering
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.

Housekeeping Manager

White Lodging
02.2018 - 01.2020
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Evaluated employee performance and developed improvement plans.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.

Corporate Chef

CHIEF OF STAFF
09.2017 - 02.2018
  • Prepare and cook foods of all types, either on a regular basis or for special guests or functions
  • Assist in the food preparation or cooking activities of multiple kitchens or restaurants in an establishment such as a restaurant chain, hospital, or hotel

Collections Agent

EASTERN ACCOUNTS
05.2016 - 09.2017
  • Review collection folios for multiple utility companies through-out the US for the purposes of payment and service restoration and/or removal
  • Communicate with customers and establish payment plans and in depth review of debt and balances

Restaurant Supervisor

RUBY TUESDAY
01.2012 - 04.2016
  • Over seeing multiple locations, guaranteeing corporate standards, Open and Close facility, train and schedule staff, Inventory and ordering, Cost control, Guest relations, staff coverage

Education

High School Diploma -

Douglas County High
Douglasville, GA
05.2011

Skills

  • Speaking
  • Writing
  • Food and Beverage Service
  • Labor control
  • Employee Relations
  • Vendor Relationship Management
  • Procurement
  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development

Certification

  • Management Food Safety Certified
  • TIPS Certified

Additional Information

GPA: 3.6

References

References available upon request

Timeline

Assistant General Manager

Arbor Lodging Partners
07.2022 - Current

Operation Manager

Arbor Lodging Partners
01.2020 - 07.2022

Housekeeping Manager

White Lodging
02.2018 - 01.2020

Corporate Chef

CHIEF OF STAFF
09.2017 - 02.2018

Collections Agent

EASTERN ACCOUNTS
05.2016 - 09.2017

Restaurant Supervisor

RUBY TUESDAY
01.2012 - 04.2016

High School Diploma -

Douglas County High

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