Austin Smith
Theodore
Summary
Dynamic leader with a proven track record at Cintas, adept in customer service and social media advertising. Excelled in fostering long-term client relationships and expanding sales opportunities, demonstrating exceptional problem-solving and leadership skills. Achieved significant sales targets, contributing to team success in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Sales Representative
Cintas
03.2024 - Current
- Direct customer interaction on a daily basis. Over 100 businesses serviced every week.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Built diverse and consistent sales portfolio.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Office Manager
Emerald Coast Fiberglass Pools
08.2023 - 03.2024
- Serve as main point of contact for office challenges, including property repairs, equipment malfunctions, supply ordering, and janitorial requirements.
- Serve as main office receptionist, including answering phones, replying to general email inquiries, and greeting customers on arrival.
- Manage all social media accounts, responding to customers and creating AD posts through social media.
- In charge of photography and editing company website with updated pictures and video taken by drone footage.
- Creating Drone videos to promote the business.
- Oversee staff, including participating in the hiring process
- Manage the scheduling of customers & service orders.
- Manage the entire process of permitting and licensing for each pool project by obtaining NOC's ( Notice of Commencement) and permits through the corresponding counties.
- Use Microsoft word, Microsoft excel, google calendar and dropbox to document information.
- Manage the receiving of orders and product & organize where to store the product in the warehouse.
Department Manager
Publix
06.2009 - 06.2023
- Managed inventory & ordering. Unloading trucks and organizing pallets and product daily to maximize productivity in the department.
- Conducted daily safety checks on all equipment, such as pallet jacks (including the crown, power machine), safety gloves, knives & production equipment, etc.
- CPR & Food Safety certified. Was required to maintain both of these certifications yearly.
- Managed high volume stores averaging $800,000 - $1,000,000 a week in sales.
- Conducted weekly / daily department and store meetings regarding safety topics , sales reports and general information.
- Responsible for maintaining in stock position on all product and managing sales reports daily.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
High School Diploma -
Gulf Breeze High School
Gulf BreezeSkills
- Customer Service
- Merchandising
- Leadership
- Problem Solving
- Organization Skills
- Critical Thinking
- Marketing
- Teamwork
- Time Management
- Conflict Resolution
- Data Entry
- Social Media Advertising
- Permitting & Notarazing
- Office Manager
- Receptionist
- Scheduling
Certification
CPR Certification
Food Safety Certification
Timeline
Service Sales Representative
Cintas
03.2024 - Current
Office Manager
Emerald Coast Fiberglass Pools
08.2023 - 03.2024
Department Manager
Publix
06.2009 - 06.2023
High School Diploma -
Gulf Breeze High School