Austin Smith
Overland Park
Summary
Possessing excellent interpersonal and organizational skills, excelling in providing outstanding customer service. Well-versed in managing communications and handling administrative tasks efficiently. Dedicated to creating welcoming environment and ensuring smooth daily operations for guests and staff.
Overview
4
4
years of professional experience
Work History
Team Member
Academy Sports/Outdoors
2024.12 - Current
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction ratings
- Assisted with inventory management, including restocking shelves and conducting product counts
- Provided exceptional customer service by greeting and assisting customers with product inquiries and purchases
- Supported team leaders in training new team members on company policies and procedures
Sales Associate
OrangeTheory Fitness
2023.09 - 2024.11
- Demonstrated track record of exceeding sales goals by 20% on a consistent basis
- Skilled in building strong customer relationships and consistently providing top-notch service
- Proficient at conducting product demonstrations and effectively communicating product features and benefits
- Experienced in collaborating with team members to achieve collective sales targets
- Knowledgeable in utilizing CRM systems to track customer interactions and manage leads efficiently
High School PE Paraeducator
Junction City High School
2022.11 - 2023.05
- Provided support to PE teachers by assisting in lesson planning, managing equipment, and implementing activities to engage high school students in physical education classes
- Monitored student behavior and ensured safety during PE activities, fostering a positive and inclusive environment for all students
- Collaborated with teachers to modify activities and accommodations to meet the diverse needs of students with varying abilities and learning styles
- Assisted in organizing and supervising school-wide events, such as sports days and intramural tournaments, to promote teamwork, sportsmanship, and school spirit among students
Boys Basketball Assistant Coach
Junction City High School
2022.11 - 2023.03
- Assisted head coach in developing and implementing strategic game plans to maximize team performance and success on the court
- Provided individualized coaching and mentorship to players to improve skills, technique, and overall basketball IQ
- Assisted in organizing and leading team practices, drills, and conditioning sessions to enhance player abilities and teamwork
- Analyzed game footage to identify areas of improvement for both individual players and team as a whole
- Collaborated with coaching staff to scout opponents, devise defensive strategies, and make in-game adjustments to secure victories
Team Member
Planet Fitness
2022.05 - 2023.09
- Provided exceptional customer service by greeting members, answering inquiries, and assisting with equipment setup and usage
- Maintained cleanliness and organization of gym facility by regularly disinfecting equipment, restocking supplies, and tidying up common areas
- Conducted gym tours for new members, explaining services, amenities, and membership options in a friendly and informative manner
- Assisted in creating and implementing gym promotions and challenges to increase member engagement and retention
Front Desk Coordinator
CareNow Urgent Care
2025.12 - Current
- Managed patient check-in processes, ensuring efficient and welcoming experiences.
- Coordinated appointment scheduling, optimizing workflow for medical staff and patients.
- Implemented electronic health record updates, enhancing accuracy in patient documentation.
- Trained new front desk staff on operational procedures and customer service standards.
- Monitored compliance with health regulations, ensuring safety and quality standards were met.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Education
Computer Support Specialist - Information Technology
Johnson County Community College
Overland Park, Kansas2025-11
High School Diploma - undefined
Junction City High School
Junction City2021-05
Skills
- Problem-Solving
- Communication
- Adaptable
- Flexible
- Time Management
- Team Player
- IT Support
- Customer Service
- Conflict Resolution
- Data Analysis
- Administrative skills
- POS systems
- End-of-day reporting
Timeline
Front Desk Coordinator
CareNow Urgent Care
2025.12 - Current
Team Member
Academy Sports/Outdoors
2024.12 - Current
Sales Associate
OrangeTheory Fitness
2023.09 - 2024.11
High School PE Paraeducator
Junction City High School
2022.11 - 2023.05
Boys Basketball Assistant Coach
Junction City High School
2022.11 - 2023.03
Team Member
Planet Fitness
2022.05 - 2023.09
High School Diploma - undefined
Junction City High School
Computer Support Specialist - Information Technology
Johnson County Community College