Austin Smith
Quest Diagnostics
Mission Viejo,CA
5
years of professional experience
Business Administration student with 5+ years of experience in quality assurance, healthcare laboratory operations, and analytical testing at Quest Diagnostics. Experienced in quality auditing, error tracking, compliance, reporting, assay validation, and maintaining accurate documentation in a highly regulated environment. Detail-oriented problem solver with experience managing multiple priorities, identifying and documenting issues, collaborating across teams, and communicating findings to support high-quality outcomes. Interested in applying healthcare industry knowledge, analytical problem-solving, research, and business skills to consulting engagements involving complex business and operational challenges.
Work History
Quality Assurance Associate
1 Year- Support quality assurance activities across laboratory operations, with a focus on accuracy, compliance, and timely resolution of identified issues.
- Audit laboratory and examination errors, track discrepancies, and support corrective actions to ensure adherence to established requirements and procedures.
- Review examination materials and results for accuracy and completeness and communicate identified issues to appropriate personnel.
- Track and document quality issues and concerns in reporting systems, maintaining accurate records for review and follow-up.
- Compile, organize, and report quality-related information while managing multiple assignments and competing priorities.
- Respond professionally to requests from clients, management, and staff while helping resolve quality and process-related concerns.
- Apply company compliance and safety policies while maintaining a high level of accuracy and attention to detail.
- Collaborate with team members and work independently to complete quality-related projects with limited supervision.
Lab Associate
4 Years 2 Months- Centrifuged, aliquoted, and prepared samples for clinical testing workflows.
- Processed patient specimens in Quest Diagnostics laboratory following accessioning procedures.
- Verified specimen labels, requisitions, and chain-of-custody documents for accuracy.
- Entered specimen data into laboratory information systems with careful attention.
- Assisted technologists with quality checks and sample preparation tasks.
- Performed routine and preventive maintenance on lab equipment and completed documentation.
Education
Bachelor of Science - Business Administration And Management
Skills
Quality assurance
Regulatory compliance
Data analysis
Process improvement
Report generation
Microsoft Excel
Cross-functional communication
Laboratory operations
Timeline
Quality Assurance Associate
Quest Diagnostics
10.2025 - CurrentRead More
Lab Associate
Quest Diagnostics
08.2021 - 10.2025Read More
California State University, Fullerton
Bachelor of Science from Business Administration And Management
Read More