Austin Smithers
Ardmore,Oklahoma
Summary
Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Reliable Car Detailer skilled in engine cleaning and exterior waxing. Talented in working closely with team members to detail large fleets of trucks, SUVs and luxury cars. Efficient successful in completing cleaning and maintenance tasks quickly and thoroughly. Results-oriented with exceptional communication and strong background in customer service. Detail-oriented cleaning professional with outstanding interpersonal communication skills. Possessing clean driving record and valid automobile insurance. Resourceful detail lead dedicated to providing elevated customer service to generate loyal clientele. Dependable with 3 years of experience in cleaning vehicle exterior and interior using cleaning solutions, water, cloths and brushes. Proficient in applying paints, dyes, polishes, conditioners, waxes and masking materials to vehicles to preserve, protect and restore color or condition. Energetic Detailer offering expertise in cleaning and detail . Knowledgeable in high-end cars and current cleaning techniques. Particularly talented in bringing interiors up to showroom standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Detail Lead
Carter County Hyundai
04.2023 - 01.2024
- Improved team efficiency by implementing streamlined processes and providing clear instructions to members.
- Led successful projects for clients by effectively delegating tasks and closely monitoring progress.
- Enhanced team communication with regular meetings, ensuring smooth project execution and timely completion.
- Developed a strong rapport with clients, resulting in repeat business and positive referrals.
- Conducted thorough quality control checks, leading to higher client satisfaction rates and fewer issues during project delivery.
- Mentored junior team members by providing constructive feedback and guidance on their work performance.
- Resolved conflicts among team members promptly and professionally, maintaining a positive working environment.
- Achieved high levels of customer satisfaction by addressing concerns promptly while maintaining professionalism throughout interactions.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Provided exceptional customer service and addressed customer inquiries.
- Shined vehicle windows and windshields to remove water spots.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Washed cars and trucks daily for auto dealership.
- Reported daily work progress and encountered problems to management.
- Applied protective agents, including sealants, to protect surfaces.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Refilled gas tanks and documented fluid levels.
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Wiped down and polished interior and exterior surfaces.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Applied wax and sealants to exterior of vehicles and equipment.
- Maintained records of cleaning activities.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Polished windows and mirrors of vehicles and equipment.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Removed dirt and debris from vehicle and equipment interiors.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
Sales Man
Carmart Auto Sales
03.2019 - 01.2020
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Conducted competitor analysis to identify opportunities for growth within the market space.
- Tracked sales metrics to monitor progress towards goals, adjusting strategies as necessary for success.
- Worked closely with management to develop targeted lead generation campaigns that increased prospect pool size significantly.
- Maintained detailed records of all interactions with prospects and clients using CRM system which allowed better tracking of client history.
- Prioritized effective time management skills in scheduling appointments, organizing tasks, and managing multiple projects simultaneously.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
- Established strong rapport with customers, fostering long-term relationships and generating repeat business.
- Maintained detailed records of all sales activities for accurate forecasting and strategic planning.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues.
- Maximized profits through effective negotiation tactics during the closing process.
- Enhanced overall brand image by professionally representing the company at various events and functions.
- Implemented creative upselling techniques, substantially increasing average transaction value per sale.
- Mentored junior sales staff members, sharing best practices to help them achieve success in their roles quickly.
- Promoted and up-sold products and services to meet needs of customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Drove team revenue totals by bringing in top sales numbers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Developed and delivered engaging sales presentations to convey product benefits.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Quoted prices, credit terms and other bid specifications.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
Finisher
East Jordan
03.2018 - 03.2019
- Enhanced product quality by meticulously inspecting finished goods and troubleshooting defects.
- Achieved smooth production flow by performing machine setup, maintenance, and calibration tasks.
- Increased workplace safety through diligent adherence to company policies and procedures.
- Collaborated with team members to meet quotas and maintain consistent productivity levels.
- Improved production efficiency with timely identification and resolution of bottlenecks in the finishing process.
- Reduced waste by carefully monitoring material usage and implementing recycling initiatives where possible.
- Enhanced customer satisfaction by promptly addressing concerns related to final product appearance or functionality.
- Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
- Utilized various hand tools and equipment effectively, ensuring precision in all aspects of the finishing process.
- Completed projects within established deadlines while maintaining stringent quality standards throughout the work process.
- Conducted regular self-assessments to identify areas for improvement, fostering continuous personal growth as a professional Finisher.
- Adapted quickly to changing priorities or project requirements while maintaining composure under pressure.
- Coordinated with cross-functional departments such as Quality Control, Production Planning, and Engineering teams, resulting in seamless project execution.
- Provided guidance, assistance and training to employees when needed.
- Verified finishing met established standards for color, textures, metallic, exotic woods and aged finishes.
- Repaired damaged items using different chemicals and tools.
- Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
- Observed manufacturer's safety procedures and corporate standards for pouring and finishing.
- Reviewed time sheets and work orders.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
Lawn and Garden Associate
Lowes Home Improvment
10.2017 - 03.2018
- Enhanced customer satisfaction by providing knowledgeable advice on lawn and garden care.
- Boosted sales in the Lawn and Garden department by offering personalized product recommendations.
- Assisted customers with plant selection, ensuring proper fit for their specific needs and environments.
- Conducted regular inventory checks to maintain accurate stock levels and minimize out-of-stock items.
- Collaborated with team members to create visually appealing displays that showcased seasonal plants and products.
- Increased repeat business through exceptional customer service and follow-up support on lawn care inquiries.
- Assisted in the loading of heavy merchandise for customers, ensuring a positive shopping experience.
- Educated customers on proper plant care techniques, resulting in healthier gardens for clients.
- Demonstrated effective use of lawn care equipment, increasing customer confidence in product purchases.
- Provided guidance on pest control solutions, empowering customers to protect their lawns and gardens effectively.
- Supported store management by participating in promotional events and seasonal sales initiatives within the Lawn and Garden department.
- Delivered assistance in assembling garden furniture sets for display purposes as well as customer orders upon request.
- Proactively identified potential safety hazards within the Lawn and Garden section, taking corrective measures where necessary for a safer shopping environment.
- Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Helped customers choose optimal trees, shrubs, and flowers based on current needs.
- Created special clearance racks to move older, out-of-season and less attractive plants quickly.
- Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Located desired items by checking with sister locations and other departments.
- Reset garden center to incorporate popular new seasonal plants for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained walkways and paths throughout gardens for safe navigation.
- Assisted with plant sales and community garden initiatives to promote business and educate public about gardening.
- Prepared soil for new plantings by tilling, amending and composting.
- Maintained lighting systems in gardens to provide proper lighting for safety and aesthetics.
- Identified and controlled pests and diseases to keep gardens healthy.
- Pruned and trimmed plants and trees to maintain shape and promote healthy growth.
- Planted and cultivated various plants and flowers to create visually appealing and healthy gardens.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Stocker
Homeland Grocery
07.2014 - 02.2015
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Increased efficiency of receiving area operations by organizing incoming shipments and verifying packing slips against actual contents.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Processed and packaged stock items for customer purchases.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Greeted store customers and discussed needs.
- Followed orders precisely for correct items, sizes and quantities.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Maintained store assets with effective loss prevention strategies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Worked with customers to pack items according to specific desires and requirements.
Education
High School Diploma -
Wilson Public School
1860 Hewitt Rd Wilson Ok05.2015
Skills
- Innovation and Creativity
- Delegation Abilities
- Team Leadership
- Organizational Skills
- Time Management
- Active Listening
- Customer Focus
- Effective Communication
- Goal Setting
- Adaptability
- Emotional Intelligence
- Risk Assessment
- Process Improvement
- Vehicle Inspection
- Exterior Waxing
- Automotive Detailing
- Customer Service
- Showroom Maintenance
- Stain Removal
- Sales Techniques
- Upholstery Cleaning
- Interior and Exterior Cleaning
- Chemical Handling
- Stainless Steel Polishing
- Finish Buffing
- Spray Gun Operation
- Surface Polishing
- Interior Vehicle Cleaning
- Strong Work Ethic
- Heavy Lifting
- Hand and Power Tool Operation
- Goal-Driven
- Team Cooperation
- Checklists and Recordkeeping
- Team Collaboration
- Equipment Cleaning
- Window Cleaning
- Safety Standards and Protocols
- Communication and Interpersonal Skills
- Vehicle Safety and Maintenance
- Operating Heavy Machinery
- Sweeping and Vacuuming
- Honest and Dependable
- Special Event Preparation
- Calm and Pleasant Demeanor
- Surface Drying and Polishing
- Physical Stamina
- Vehicle Transport and Delivery
Timeline
Detail Lead
Carter County Hyundai
04.2023 - 01.2024
Sales Man
Carmart Auto Sales
03.2019 - 01.2020
Finisher
East Jordan
03.2018 - 03.2019
Lawn and Garden Associate
Lowes Home Improvment
10.2017 - 03.2018
Stocker
Homeland Grocery
07.2014 - 02.2015
High School Diploma -
Wilson Public School