Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Snyder

Buford,GA

Summary

Experienced in customer relations and operations management with a proven track record in managing part-time workforce logistics and quality audits at Community Concierge Services. Skilled in proactive problem-solving, staffing coordination, and ensuring service standards, with a focus on efficiently covering routes and resolving issues. Ready to leverage operational expertise as an Operations Manager. Enthusiastic Senior Operations Manager offering 1-year background overseeing production of goods and provision of services in apartment service industry. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.

Overview

2
2
years of professional experience

Work History

Senior Operations Manager

Community Concierge Services
08.2023 - 09.2024
  • Managing part time workforce
  • Proactive thinking/problem solving to quickly and responsibly resolve any and all issues relating to service/staffing
  • Ensure that all routes are covered with porters and fill in routes as needed on assigned properties
  • Work with current porters to ensure that all CCS expectations are being met/quality audit checks
  • Work with Regional Manager in staffing new porters as CCS adds new properties or to replace current porters
  • Problem solve issues with porters during valet trash service
  • Perform Service Audits on properties after porter has completed route
  • Implemented strategies that enhanced productivity by 25% after analyzing performance data using Tableau and SQL, leading to improved team efficiency over a period of six months.

Bartender

Green Coyote
10.2022 - 08.2023
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.

Education

No Degree - Accounting And Business Management

Georgia State College
Atlanta, GA
05.2026

Skills

  • Leadership
  • Excellent Communication
  • Managed team of 30 people
  • Great problem solver and attention to detail
  • Strategic Planning
  • KPI reporting
  • Standard Operating Procedures
  • Logistics Management
  • Workforce Planning
  • Operational Excellence
  • Forecasting
  • Cost Reduction

Timeline

Senior Operations Manager

Community Concierge Services
08.2023 - 09.2024

Bartender

Green Coyote
10.2022 - 08.2023

No Degree - Accounting And Business Management

Georgia State College
Austin Snyder