Austin Sorenson
Durham,NC
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNC Operator (Fusion Saw)
NC Stone Encounters
09.2021 - Current
- Implementing my AutoCAD expertise, I identified ways to reduce waste by 30%, yielding monthly savings of 10k
- Overhauled inventory procedures, eliminating the need for a dedicated employee through enhanced efficiency
- Optimized leftover material sizes and reduced unnecessary orders, saving almost $6,000 annually.
- Ensured high-quality products by conducting regular inspections of finished parts and addressing any issues promptly.
Store Manager
Rack Room Shoes Inc.
08.2020 - 09.2021
- Launched a successful incentive program for 7 employees, resulting in 20% increase in sales from the prior month
- Enhanced backstock organization, reducing lost pairs of shoes from 50+ monthly to nearly 0 in just 2 months
- Sustained the highest monthly sales for 11 consecutive months.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Lifestyle Consultant
Massage Heights
09.2018 - 02.2020
- Conducted research beyond typical work hours on our massage offerings resulted in a 75% membership conversion rate during initial visits, well above the 40% expectation for the role
- Innovated a streamlined scheduling system, significantly cutting nonworking hours for therapists, this initiative reduced the average idle time for therapists from 10 hours a month to a mere 2.
- Enhanced customer satisfaction through prompt and empathetic resolution of concerns and inquiries.
Education
Associate of Applied Science - Business Administration
Wake Technical Community College
Raleigh, NC05.2020
Skills
- Inventory Management
- Project Management
- Customer Service
- Data Analysis
- Administrative Support
- Google Suite
- Microsoft Excel
- SQL
- CNC Programming
- Quality Inspection
- Supply Ordering
- Store Merchandising
Certification
- GOOGLE DATA ANALYTICS CERTIFICATION - Coursera
- MYSQL DATA ANALYSIS - Maven Analytics
- EXCEL FORMULAS & FUNCTIONS – Maven Analytics
- MICROSOFT EXCEL (EXCEL FROM BEGINNER TO ADVANCED) – Udemy
Timeline
CNC Operator (Fusion Saw)
NC Stone Encounters
09.2021 - Current
Store Manager
Rack Room Shoes Inc.
08.2020 - 09.2021
Lifestyle Consultant
Massage Heights
09.2018 - 02.2020
Associate of Applied Science - Business Administration
Wake Technical Community College