Austin J. Spain
Summary
Experienced Customer Service Representative with a proven track record of delivering exceptional service and building strong client relationships. Skilled in resolving customer issues, handling high call volumes efficiently, and consistently exceeding customer satisfaction goals. Seeking to leverage communication skills and problem-solving abilities to contribute to a dynamic team.
Overview
9
9
years of professional experience
Work History
Security Officer
Inter-Con Security Solutions
12.2020 - 01.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Medical Screener/Patient Service Representative
Coalinga Regional Medical Center
12.2019 - 12.2020
- Conducted thorough and precise medical screenings for early detection of health issues.
- Enhanced clinic workflow through effective communication with medical professionals and staff.
Call Center Representative
Alorica Inc
05.2017 - 12.2019
- Reduced average call handling time by 10%, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Crew Member
Little Caesars Pizza
06.2015 - 05.2017
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
Diploma -
Monache High School
Porterville, CA06.2015
Skills
- Attentive
- Integrity/Reliability
- Customer Satisfaction/Service
- Detail Oriented
- Information Retention
- Product Knowledge
- Prioritization/Coordination
- Quality Control
- Team Development
- Critical Thinking
Timeline
Security Officer
Inter-Con Security Solutions
12.2020 - 01.2024
Medical Screener/Patient Service Representative
Coalinga Regional Medical Center
12.2019 - 12.2020
Call Center Representative
Alorica Inc
05.2017 - 12.2019
Crew Member
Little Caesars Pizza
06.2015 - 05.2017
Diploma -
Monache High School
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