Austin Spinks
Summersville,WV
Overview
9
9
years of professional experience
Work History
Laborer
JELD-WEN
11.2021 - Current
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Inspected tools and equipment to maintain safety and efficiency.
- Operated forklifts to complete various tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
Manager in Training
Aarons Furniture Store
07.2021 - 11.2021
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Gained knowledge of company policies, protocols and processes.
- Described product to customers and accurately explained details and care of merchandise.
- Handled day-to-day customer or client questions via telephone or email.
- Defined clear targets and objectives and communicated to other team members.
- Established relationships with customers to encourage payment of delinquent accounts.
- Prepared and submitted legal documents to initiate court proceedings.
Customer Loyalty Agent
AT&T
01.2021 - 07.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Call Center Agent
GC services
08.2020 - 01.2021
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Cashier
CVS
02.2020 - 08.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
Manager
Arby's
05.2017 - 02.2020
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Supervise and participate in kitchen and dining area cleaning activities
- Estimate ingredients and supplies required to prepare a recipe
- Resolve customer complaints regarding food service
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Forecast staff, equipment, and supply requirements based on a master menu
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
Temporary Laborer
WV Division of Highways
05.2016 - 08.2016
- Safely controlled traffic in high-volume areas during roadwork projects and repairs.
- Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
- Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
- Used flags to warn motorists about hazards, obstacles and workers ahead.
- Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Arts - Regents Bachelor Degree
Marshall University
Huntington, WV05-2025
Timeline
Laborer
JELD-WEN
11.2021 - Current
Manager in Training
Aarons Furniture Store
07.2021 - 11.2021
Customer Loyalty Agent
AT&T
01.2021 - 07.2021
Call Center Agent
GC services
08.2020 - 01.2021
Cashier
CVS
02.2020 - 08.2020
Manager
Arby's
05.2017 - 02.2020
Temporary Laborer
WV Division of Highways
05.2016 - 08.2016
Bachelor of Arts - Regents Bachelor Degree
Marshall University