Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Spinler

New Prague,MN

Summary

Dynamic technician with a proven track record at A Step Up Window Cleaning, excelling in customer service. Skilled in building client relationships and resolving issues, I consistently enhance customer satisfaction and drive sales through adaptive techniques. Committed to delivering exceptional results under pressure while training teams for success.

Overview

4
4
years of professional experience

Work History

Technician

A Step Up Window Cleaning
04.2025 - Current
  • Complete a route of 1 to 5 homes or commercial appointments per day doing things such as window cleaning, home and siding washing, and other exterior cleaning services.
  • Conducted routine inspections and preventive maintenance on machinery to enhance reliability.
  • Adapted quickly to new technologies and procedures, ensuring seamless integration into daily operations.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Salesperson

Jeff Belzer's
07.2023 - 04.2025
  • Assisted customers in product selection and provided detailed information on features and benefits.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Front of House Staff Member

Pizza Ranch Buffet
02.2021 - 05.2021
  • Assisted in managing front desk operations, ensuring efficient check-in and check-out processes.
  • Coordinated communication between kitchen and dining staff to streamline service delivery.
  • Trained new team members on operational procedures and company standards to maintain quality service.
  • Maintained cleanliness and organization of front-of-house areas, ensuring compliance with health regulations.
  • Handled cash transactions accurately, contributing to daily financial reconciliation processes.
  • Resolved guest inquiries and complaints promptly, improving overall customer satisfaction ratings.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized POS system to receive and process food and beverage orders.
  • Cleaned and organized kitchen, dining and service areas.

Education

New Prague High School
New Prague, MN

Skills

  • Customer service
  • Works Well Under Pressure
  • Power Tools and Equipment
  • Written/Verbal communication
  • Troubleshooting
  • Customer interaction
  • Team Training
  • Issue resolution
  • Equipment calibration
  • Sales strategy development
  • Social selling
  • Adaptive selling techniques

Timeline

Technician

A Step Up Window Cleaning
04.2025 - Current

Salesperson

Jeff Belzer's
07.2023 - 04.2025

Front of House Staff Member

Pizza Ranch Buffet
02.2021 - 05.2021

New Prague High School

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