Austin Spradlin
Bakersfield,California
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Diverse Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
6
6
years of professional experience
Work History
Account Manager
Blackstone Consulting Inc
10.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Developed improved training methods with focus on public safety and officer awareness.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Responded swiftly to security incidents and effectively resolved security issues.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of 27 security personnel during shift.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Security Guard
Dsi Security
07.2022 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Guard
Transwest Security
01.2021 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Freight Manager/Coordinator
Central Valley Courier
06.2017 - 10.2020
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Integrated warehouse operations with existing and new business processes.
Education
High School Diploma -
Mojave River Academy
Bakersfield, CA05.2017
Skills
- Project Management
- Account Development
- Converting Leads
- Lead Generation
- Account Management
- Schedule Management
- Account Servicing
- Data Analytics
- Client Relationship Management
- Team Training
- Report Writing
- Needs Analysis
- Customer Service
- Customer Training
- Internet Savvy
- Strategic Planning
- Customer Relationships
- Vendor Management
- Verbal and Written Communication
- Relationship Building and Management
- Performance Evaluations
- Account Servicing Skills
- Goals and Performance
- Cross-Functional Collaboration
- Compliance Requirements
- Acquisition and Retention Strategies
- Relationship Building
- Forecasting Abilities
- Goal-Oriented
- Customer Relationship Management (CRM)
- Client Relations
- Prioritizing Workflows
- Documentation and Reporting
- Team Training and Motivation
- Customer Needs Assessment
Accomplishments
- Achieved the 8th best security team in our region through effectively helping with motivation and continuous support to the team. Also constant communication from the us and the client.
Timeline
Account Manager
Blackstone Consulting Inc
10.2022 - Current
Security Guard
Dsi Security
07.2022 - 10.2022
Security Guard
Transwest Security
01.2021 - 07.2022
Freight Manager/Coordinator
Central Valley Courier
06.2017 - 10.2020
High School Diploma -
Mojave River Academy