AUSTIN SPRINKLE
Virginia Beach,Virginia
Summary
Ambitious and industrious civil engineering student with experience in customer service, cash handling, leadership, and successful prototype design. Proficient in Microsoft Office, Point of Sale (POS) software, C++, MATLAB, GIS, and AutoCAD. Skilled in customer care, attention to detail, effective communication, and team management. Experience designing prototypes that have been successful in testing, as well as writing code that formats and presents large arrays of data. Goals include supplying outstanding service, attention to minute details, and fresh ideas to (COMPANY) while establishing lasting connections between co-workers and customers.
Overview
8
8
years of professional experience
Work History
Barista and Shift Supervisor
Starbucks
07.2019 - Current
- Engaged in various positions including barista, shift supervisor, and coffee master over a span of 4 years, creating a positive culture for employees, and serving customers to the highest standard
- Created drinks in under 1 minute for customers with over 300+ customizations, while also serving a collection of pastry items and preparing a variety of breakfast sandwiches - allowing us to achieve fastest prep time in the district
- Raised store-based customer connection score (a comprehensive metric on the quality of the customers experience) to the highest in the district, while also maintaining overall store operations (including prolonging equipment, and choosing the most efficient workflow for each shift)
- Adhered to Starbucks cleaning standards and kept an organized workplace within a demanding environment
- Managed calls, refunds, handled cash and tracked employee progress, answered questions of the history and personal knowledge of products, conducted inventory management, and implemented ideas that increased store profit from previous year
- Supervised employee breaks and training, resolved employee conflicts, and supervised scheduling throughout the shift, while ensuring standards were followed according to company policy
- Lead teams of employees through example, helping close knowledge gaps and increasing employee retention from the previous year.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier and Customer Service
Harris Teeter
08.2016 - 07.2019
- Participated in various positions including bagger, cashier, and customer service over a span of 3 years
- Received customer service training and learned about the importance of empathy, engagement, and empowerment in the workplace - while also following company values and standards to exceed customers' expectations
- Orchestrated efficient processing of refunds, wire transfers, and lottery redemptions, reducing processing time and enhancing customer satisfaction levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Civil Engineering
Old Dominion University
Norfolk, VA12.2024
Associate of Science - Engineering
Tidewater Community College
Virginia Beach, VA05.2021
High School Diploma -
Kellam High School
Virginia Beach, Virginia06.2018
Skills
- Prototyping: ability to create test designs of required prototypes using AutoCAD or Inventor and use 3D - printing software to create physical or digital prototypes
- Management and leadership: ability to coach and offer feedback to colleagues, manage employee scheduling, resolving disputes between employees, analyze relevant data to make critical company decisions, and communicate effectively amongst team members together with management to achieve various goals
- Quality control: ability to ensure products are produced quickly, while emphasizing diligence
- Customer service: knowledgeable in techniques that improve customer retention, reduce wait times for customers, and supply unique solutions to customer issues
- Software proficiency in the following:
- Microsoft Office certification
- C and MATLAB, with an emphasis writing programs to model various engineering calculations and working programs with interactive user interfaces
- GIS and AutoCAD, with an emphasis on modeling both geospatial analysis and mapping
- Conflict Mediation: Acknowledging customer concerns and feedback, while adhering to company policy
- Decision-Making: Using risk based analysis as well as prior experience to make proactive and timely decisions
- Attention to Detail: Ensuring each product is accurate according to customer and company requirements
Timeline
Barista and Shift Supervisor
Starbucks
07.2019 - Current
Cashier and Customer Service
Harris Teeter
08.2016 - 07.2019
Bachelor of Science - Civil Engineering
Old Dominion University
Associate of Science - Engineering
Tidewater Community College
High School Diploma -
Kellam High School