Austin Stance
Newburgh,IN
Summary
My education has equipped me with the skills and knowledge to effectively harness my potential. Throughout my professional journey, I have demonstrated strong leadership abilities and a dedicated work ethic, contributing positively to each organization I have had the privilege to work with. My diverse work experience has allowed me to further refine my leadership capabilities and consistently deliver results. I am a reliable and hardworking individual committed to achieving excellence in every endeavor
Overview
11
11
years of professional experience
Work History
Utility Locate Technician
USIC
Evansville, IN
07.2022 - Current
- Reduced damage claims by consistently adhering to industry best practices when performing locates and marking utilities.
- Enhanced safety measures by diligently marking utility lines to prevent accidents during excavation projects.
- Improved service quality by accurately locating underground utilities using specialized equipment.
- Completed large-scale projects expediently through effective time management skills that allowed for simultaneous handling of multiple locate requests.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Identified depths of water, sewer, gas, cable, oil and electric lines using equipment.
General Manager
Jiffy Lube
Naperville, IL
03.2020 - 06.2022
- Delivered exceptional customer service while breaking down complex technical information building trust with clientele.
- Developed and implemented strategies to increase sales and profitability.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Demonstrated adaptability through working on various makes and models of vehicles.
- Managed inventory management tasks such as ordering parts and supplies or organizing storage areas for easier access during repairs.
Assistant Store Manager
National Tire and Battery
DeKalb, IL
02.2017 - 01.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Service Advisor
Bartels Auto Clinic
Oswego, IL
08.2015 - 01.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Tire and Lube Technician
Honda
Countryside IL
05.2013 - 07.2015
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted team members in completing complex repairs, fostering collaboration within the workplace.
Education
Associate of Applied Business - Business Management
College of DuPage
Glen Ellyn, IL12.2016
High school diploma -
Lyons Township High School
LaGrange, IL06.2013
Skills
- Utility Marking
- Field data collection
- Damage Prevention
- OSHA Regulations
- Blueprint Reading
- Leadership and team building
- Operations Management
- Customer Relations
- P&L Management
- Computer Skills
- Oil change expertise
- Brakes Replacement
Timeline
Utility Locate Technician
USIC
07.2022 - Current
General Manager
Jiffy Lube
03.2020 - 06.2022
Assistant Store Manager
National Tire and Battery
02.2017 - 01.2020
Service Advisor
Bartels Auto Clinic
08.2015 - 01.2017
Tire and Lube Technician
Honda
05.2013 - 07.2015
Associate of Applied Business - Business Management
College of DuPage
High school diploma -
Lyons Township High School