Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Steffey

Puyallup

Summary

Dynamic professional with a proven track record at Wolfe Club Coffee Roasters, excelling in employee engagement and customer satisfaction. Skilled in troubleshooting and problem-solving, I effectively trained staff and resolved issues, enhancing service quality and operational efficiency. Committed to fostering a positive work environment while optimizing performance and support processes.

Overview

7
7
years of professional experience

Work History

Barista Shift Supervisor

Wolfe Club Coffee Roasters
10.2021 - Current
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Level 1 Helpdesk Agent

Builders Capital
12.2022 - 12.2023
  • Provided basic end-user troubleshooting and desktop support.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.

Receiving Specialist

Mitsui-Soko
01.2019 - 04.2020
  • Provided new item setup, merchandising and inventory control.
  • Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
  • Coordinated intake of large shipments daily.
  • Improved inventory tracking by establishing system to check-in and check-out items.

Education

Computer Networking

Clover Park Technical College
Lakewood, WA

Eatonville Highschool
Eatonville, WA
06-2019

Skills

  • Employee engagement
  • Communication skills
  • Problem-solving abilities
  • Customer support ticket handling
  • Active Directory configuration and maintenance
  • Server maintenance
  • Troubleshooting expertise
  • Data entry

Timeline

Level 1 Helpdesk Agent

Builders Capital
12.2022 - 12.2023

Barista Shift Supervisor

Wolfe Club Coffee Roasters
10.2021 - Current

Receiving Specialist

Mitsui-Soko
01.2019 - 04.2020

Computer Networking

Clover Park Technical College

Eatonville Highschool

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