Austin Stein
Grandville
Summary
Astute IT Professional with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deployment Technician
SA IT Services
02.2023 - Current
- Upgraded End Users old PCs to Laptops with Docking Stations
- Followed a list provided by supervisor to ensure the correct laptop was deployed to the correct user
- Ensured that devices were connected and showing up on the network
- Provided End User support on the final day of the job to confirm that users were connected to the internal system and external devices
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Device Repair Technician
Self Employed
01.2020 - Current
- Performed device repairs for friends and colleagues in need
- Primary devices fixed include iPhones and Androids
- Receive parts through third party supplier and fix devices within a number of days
- Strictly side business work, unaffiliated with any device repair shop
System Service Representative
IBM
07.2023 - 02.2024
- Performed System repairs on Lenovo computers and devices
- Boosted customer satisfaction by providing timely and accurate troubleshooting for hardware and software problems.
- Reduced downtime by proactively diagnosing and resolving complex technical issues in a fast-paced environment.
- Assisted and led multiple large-scale consumer facing projects
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Technical Specialist
Vista IT Group
11.2021 - 11.2022
- In charge of intake of product purchased by Sales Reps
- Tested and updated hardware and software of Servers, Switches, Storage Arrays, and Access Points
- Performed tests on Hard Drives and Memory included in servers
- Headed the diagnostic and repair of Laptops for MSP customers
- Assisted the Technical Team with the assembly and testing of outgoing devices
IT Service Desk Technician
Orthopedic Associates of Michigan
01.2021 - 11.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Oversaw rollout of a mobile check in system for OAM Patients
Mobile Repair Technician
uBreakiFix
10.2019 - 01.2021
- Disassembled and Assembled customer devices, including cell phones, laptops, and gaming consoles
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Followed detailed repair and maintenance procedures for consumer products.
- Part of a 3-man team that engaged in two of the most profitable months for the company in May and June of 2020
Equipment/Software Deployment Specialist
MCPc Grand Rapids
07.2019 - 09.2019
- Ran Point on a phone upgrade project for one of the companies' high-end clients
- Deployed new hardware to end users
- Assisted the lab team with laptop re-images for a handful of medical-based clients
- Traveled to several locations across the West Michigan area
Education
Associates of Arts - Computer Information Systems
Grand Rapids Community College
Grand Rapids, MI12.2019
Skills
- Ticketing Queue Experience
- Desktop Deployment Experience
- Video Editing
- iPhone/Android/Motorola Repairs
- Server Repairs and Breakdowns
- Network Switch Repairs and Setup
- Software and Hardware Implementation
- Component Replacements
- Desktop Partitioning Software
- Active Directory Experience
- Remote Support Experience
- Customer Communication and Empathy
Accomplishments
- Collaborated with team of four in the implementation and deployment of Phreesia.
- Received the A+ Certification in June of 2018 after completing the courses and successfully passing the tests.
- Became a Dell Certified Technician in June of 2022 with Vista IT Group.
- Recipient of individual and departmental awards for providing stellar client service.
- Given the responsibility to diagnose and repair MSP customer devices after five months of employment at Vista IT Group
Certification
- A+ Certification, Goodwill Industries - June 2018
- Microsoft Technology Associate, Peckham Inc. - June 2019
- Certified Dell Technician, Vista IT Group - June 2022
Timeline
System Service Representative
IBM
07.2023 - 02.2024
Deployment Technician
SA IT Services
02.2023 - Current
Technical Specialist
Vista IT Group
11.2021 - 11.2022
IT Service Desk Technician
Orthopedic Associates of Michigan
01.2021 - 11.2021
Device Repair Technician
Self Employed
01.2020 - Current
Mobile Repair Technician
uBreakiFix
10.2019 - 01.2021
Equipment/Software Deployment Specialist
MCPc Grand Rapids
07.2019 - 09.2019
Associates of Arts - Computer Information Systems
Grand Rapids Community College
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