Austin Sterling

Efficiently managed a team of 8-12 associates and coordinated with other management to ensure smooth store operations, while continuing to perform the general duties of an associate, as well as taking on extended responsibilities not normally included in the role.

- Coordinated with vendors to ensure supply orders are placed and arrive on time.

- Communicated with customers, store staff, and upper management to creatively resolve concerns with both the store and the products being sold.

- Delegated tasks and resources as needed to associates, ensuring all needed roles are filled and resources are distributed to continue smooth operation during peak hours.

- Traveled to multiple store locations to assist when extra help was needed on busy days.

- Trained new staff on all positions storewide.

- Ensured all staff follow proper food safety and health regulations, assisting with inspections as needed.

Perform general duties needed to keep the store running, filling in all positions as needed by store management.

- Communicated with customers about orders, while managing cash and card transactions.

- Managed local traffic and coordinated lines of 30+ cars during peak hours, ensuring no regular traffic was obstructed, while taking and coordinating orders with customers.

- Operated large custard machines, ensuring they were cleaned and maintained over the course of the day, while communicating with management about rapid changes in production as needed.

- Applied all food safety and health regulations to daily tasks.

Performed standard customer service tasks while learning the basics of customer service and the workforce as a whole.

- Handled cash and card transactions while communicating with customers about their orders.

- Ensured items were stocked as needed.

- Performed cleaning duties including sweeping, mopping, sanitizing surfaces and deep cleaning equipment to ensure the store maintains a good appearance.

- Worked with customers and the store owner to creatively solve problems as needed.