Austin Stewart
Palmyra,NY
Summary
Computer hardware and software troubleshooter with Dell and Lenovo certifications. Skilled at diagnosing and resolving technical issues, providing exceptional customer service, and maintaining efficient computer systems. Works effectively both independently and as part of a team in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Computer Technician
World Wide Tech Services (WWTS)
Palmyra, NY
02.2024 - Current
- Proficient in identifying and resolving technical problems quickly
- Handled troubleshooting of technical issues.
- Delivered exceptional customer support
- Maintained accurate records of service calls in a database system.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
Sales Associate
Walmart
Victor, NY
03.2022 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and processing transactions efficiently
CNC Machinist
Elite Machining
03.2021 - 03.2022
- Operated and maintained CNC machines to produce precision parts according to specifications.
- Troubleshot equipment issues and implemented corrective actions to minimize downtime.
- Set up and operate CNC machines to perform tasks such as drilling, milling, turning, and grinding.
Education
College - Computer Networking
Monroe Community College
Rochester, NY02-2025
Skills
- Communication skills
- Teamwork
- Customer support
- Customer service
- Quality Inspection
- Microsoft Office
- Computer networking
- Problem solving
- Help desk assistance
- Attention to Detail
- Computer Troubleshooting
Certification
- Certified Dell Technician, 02/01/24, Indicates ability to troubleshoot and work on Dell systems.
- Certified Lenovo Technician, 02/01/24, Indicates ability to troubleshoot and work on Lenovo systems.
Additionalinformation
Ability to learn information quickly., Transitioned from CNC machining to computer technician with few complications., Problem solving skills and a love for all things computer-related.
Accomplishments
- I proved myself valuable at a number of jobs and have also receieved a letter of recommendation.
References
References available upon request.
Timeline
Computer Technician
World Wide Tech Services (WWTS)
02.2024 - Current
Sales Associate
Walmart
03.2022 - Current
CNC Machinist
Elite Machining
03.2021 - 03.2022
- Certified Dell Technician, 02/01/24, Indicates ability to troubleshoot and work on Dell systems.
- Certified Lenovo Technician, 02/01/24, Indicates ability to troubleshoot and work on Lenovo systems.
College - Computer Networking
Monroe Community College
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