Austin Sudduth
Whitehouse,TX
Summary
Dynamic professional with a proven track record excelling in data analysis and conflict management. Successfully streamlined operations and enhanced customer experience through innovative process improvements. Adept at workforce training and project development, driving team productivity and operational efficiency.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data and Accounting Services Officer
Hospice of East Texas
12.2023 - Current
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Process over 2,200 donations that total over 2.4 million dollars.
Office Manager and Administrator
Ark Assurance Group
03.2014 - 12.2023
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Implemented new growth strategies to improve online visibility and outreach.
- Managed and advised clients on all their insurance needs.
Education
High School Diploma -
Grace Community School
Tyler, TX08.2009
Skills
- Marketing
- Salesforce management
- Goal setting
- Expense tracking
- Project development
- Work flow planning
- Workforce training
- Data review
- Conflict management
- Budget development and adherence
- Staff management
- Data analysis
Accomplishments
- Implemented strategies that resulted in Ark Assurance Group having 4 Google reviews to over 100 five star reviews in under a year.
- Able to bring Ark Assurance from 4 years of lose to a profitable year.
- Supervised team of 25 staff members.
- Implemented several team focused programs and events that helped raised staff moral to an all time high.
Affiliations
- Past board member of Tyler Young Professional Network - Current member
- Past Better Business Bureau of East Texas - Ambassador
- Tyler Chamber of Commerce - member
- Leadership Tyler - Class 37 graduate and Visionary member
Certification
- Property and Casualty Insurance License| March 2014
- Life and Health Insurance License| July 2021
Timeline
Data and Accounting Services Officer
Hospice of East Texas
12.2023 - Current
Office Manager and Administrator
Ark Assurance Group
03.2014 - 12.2023
High School Diploma -
Grace Community School