Austin Sundara

Financial Management Technician (6F051)

United States Air Force | August 2023 – Present

• Manage military pay, travel, and financial transactions while ensuring compliance with Department of Defense policies and regulations.
• Provide professional customer service by resolving pay and finance inquiries for military members and civilian personnel.
• Process financial documents accurately and maintain sensitive financial records with a high level of confidentiality.
• Collaborate with cross-functional teams to support daily financial operations and improve workflow efficiency.
• Utilize financial management systems and Microsoft Office applications to analyze data, prepare reports, and maintain accurate records.
• Demonstrate strong attention to detail, problem-solving, and organizational skills in a fast-paced environment.

Office Administrator

All Heart Health Care Ministry | July 2020 – August 2023

• Greeted patients, families, and visitors, providing a welcoming and professional first point of contact.
• Answered and directed incoming phone calls and emails, responding to inquiries promptly and professionally.
• Traveled to patient homes and other on-site locations to provide administrative and operational support as needed.
• Recorded meeting minutes and maintained accurate documentation for administrative and operational meetings.
• Assisted patients with transitions into new homes by coordinating logistics and providing administrative support throughout the process.
• Organized office records, managed administrative tasks, and supported daily operations to ensure an efficient healthcare environment.
• Worked closely with healthcare staff to deliver compassionate, high-quality service while maintaining confidentiality and professionalism.

Telesales Agent

SmileDirectClub | September 2019 – June 2020

• Contacted prospective customers to educate them on SmileDirectClub products and services while identifying their individual needs.
• Built rapport with customers over the phone, answered questions, and provided personalized recommendations to help customers make informed purchasing decisions.
• Managed a high volume of inbound and outbound calls while delivering professional, customer-focused service.
• Accurately documented customer information and updated account records in the company’s internal system.
• Met or exceeded individual sales and performance goals through effective communication, active listening, and relationship-building skills.
• Collaborated with team members to improve customer satisfaction and contribute to overall team performance.

Front Desk Clerk

Home2 Suites by Hilton | October 2018 – September 2019

• Welcomed guests and provided exceptional customer service during the check-in and check-out process.
• Answered incoming phone calls, assisted with reservations, and responded to guest questions and requests.
• Processed guest payments, balanced accounts, and handled cash and credit card transactions accurately.
• Resolved guest concerns professionally to ensure a positive and memorable guest experience.
• Coordinated with housekeeping and maintenance teams to ensure room readiness and promptly address guest needs.
• Maintained accurate guest records and completed administrative tasks to support efficient front desk operations.
• Managed multiple responsibilities in a fast-paced hospitality environment while maintaining a friendly and professional demeanor.

Shift Supervisor

McDonald’s | August 2016 – August 2018

• Supervised daily restaurant operations, ensuring efficient service, food quality, and compliance with company standards.
• Led and motivated team members during assigned shifts, delegating responsibilities and maintaining productivity in a fast-paced environment.
• Trained new employees on customer service, safety procedures, and operational policies.
• Handled customer concerns professionally and resolved issues to maintain a positive dining experience.
• Assisted with cash handling, register balancing, inventory management, and opening and closing procedures.
• Maintained a clean, organized, and safe work environment while supporting teamwork and operational efficiency.