Austin Thomas
Queens,NY
Summary
To obtain a position in a Human Resource department where I can utilize my skills and experience providing excellent customer service for your organization. I am both goal and task oriented, calm under pressure while adhering to operating procedures and policies. I have great listening skills necessary when assessing customers needs. I enjoy learning to stay knowledgeable and relevant in any position.
Overview
14
14
years of professional experience
Work History
Plumber's Assistant
Thomas and Sons Plumbing
Queens
06.2012 - 01.2021
- Installed hot water heaters and boilers
- Stopped leaks and fixed stoppages
- Bathroom remodels
- Installed new pipings throughout homes
- Created invoices for payment of services
- Thomas and Sons was a family business, My grandfather did plumbing ever since i could remember. As a baby I believe instead of a rattle I had a wrench (laugh it's okay), I owe my strong worth ethic to my grandfather who believed that hard work is the foundation for a good life. He instilled in me to be on time, be courteous and respectful. It was hard work but it was rewarding because I learned a valuable skill and I got to spend time with my grandfather, who passed away in 2021
Plane De-icer
John F. Kennedy International Airport
Queens, NY
05.2019 - 12.2019
- Under FAA regulations aircraft, must be free of all frozen contaminates adhering to airplanes to facilitate smooth takeoff
- Drove and Operated De-icing truck in harsh conditions to clean off airplanes
- Cleaned and maintained trucks and machinery after every shift
- Monitored gauges to ensure sufficient levels of chemicals and water necessary to De-ice Airplanes
- Performed pre-trip and post-trip inspections of trucks for safe operations
Best Buy Sales Associate
Best Buy
Baldwin, NY
08.2019 - 04.2023
- Helped customers find specific products, and answer questions
- Engaged customers in friendly, professional dialogue to determine needs
- Handled customers needs via telephone
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity and safety
- Handled cashier transactions
- Worked with fellow sales team members to achieve group targets.
- Attended seminars to stay current on new product Promotion
- Awarded employee of the month
- Recognized for outstanding customer service
Geek Sqaud Agent
Best Buy
Baldwin, NY
04.2023 - Current
- Providing customers with appliances, i.e., cameras, computers, telephones, and sound systems
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Consulted with customers regarding their needs and concerns
- Followed policies and procedures to meet or exceed established performance requirements
- Provided outstanding service to new and long-standing customers by addressing concerns and developing solutions
- informed customers on special pricing and opportunities
- Organized and prioritized tasks and activities, while working within strict timeframes to meet deadlines
- Awarded employee of the month
Orthopedic Front Desk Receptionist
Northwell Health
New Hyde Park, New York
12.2023 - 08.2024
- Welcomed patients and visitors with a friendly demeanor and professional appearance.
- Scheduled appointments using electronic health record system for seamless patient flow.
- Scheduling Appointments: Patient care, and polite hospitality.
- Provided administrative support to the Office Manager and other staff members.
- Updated contact lists on a regular basis; created new contacts as needed.
- Performed data entry into computer systems; ensured the accuracy of all entered information.
- Provided general information about services and programs to enhance patient experience.
- Handled incoming mail and packages, distributing them to relevant staff members timely.
- Collaborated with medical staff to coordinate patient needs and service requests effectively.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Orthopedic provider coordinator
Northwell Health
New Hyde Park, New York
08.2024 - Current
- Facilitates communication between medical staff and patients to enhance service delivery.
- Scheduling appointments, procedures, surgeries, and post-operation appointments.
- Answer high-volume incoming phone calls regarding scheduling, imaging, surgery logistics, and general administrative questions.
- Monitor and manage incoming faxes, emails, and in-person paperwork.
- Maintain ongoing communication with patients leading up to surgery.
- Getting authorizations for surgical and imaging requests.
- Complete the assigned task from various sources in a timely manner.
- Monitor appointment systems to minimize scheduling conflicts, and improve workflow.
Education
City University of New York/ York College - Human Resources
Graduated- Bachelors in Business Administration
06.2023
Skills
- Sales and Monetary transactions
- Documentation and Reports
- Creative Problem Solving
- Knowledge in the field of technology
- People Management
- Teamwork and Collaboration
- Verbal and Written Communication
- Assessing customer needs
- Time Management
- Listening Skills
Interests
- Cars and automotive work
- Graphic design and Art
- Electrical work (Learning from my dad who is an electrician)
- Sports (Basketball and bowling)
Languages
- English
Resume Page 2
- Austin Thomas
Timeline
Orthopedic provider coordinator
Northwell Health
08.2024 - Current
Orthopedic Front Desk Receptionist
Northwell Health
12.2023 - 08.2024
Geek Sqaud Agent
Best Buy
04.2023 - Current
Best Buy Sales Associate
Best Buy
08.2019 - 04.2023
Plane De-icer
John F. Kennedy International Airport
05.2019 - 12.2019
Plumber's Assistant
Thomas and Sons Plumbing
06.2012 - 01.2021
City University of New York/ York College - Human Resources
Graduated- Bachelors in Business Administration