Austin Tillery
Spring,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Marcos's Pizza
Spring, TX
05.2023 - Current
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Managed inventory levels of food items used for pizzas ensuring adequate stock at all times.
- Stocked shelves with fresh ingredients needed for pizza making process.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Prepared pizzas according to customer specifications.
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Followed proper sanitation protocols when handling food products on the job.
- Ensured all food safety regulations were followed during preparation process.
- Assisted customers with questions or complaints regarding their orders.
- Conducted daily cleaning duties such as mopping floors, washing dishes.
- Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Answered phone calls from customers placing takeout orders.
- Carried food in insulated bags to maintain hot or cold temperature.
- Navigated urban and rural delivery routes and delivered food items at or before quoted times.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Helped recruit and train new team members.
- Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.
- Collected tips from customers through hands-free electronic methods.
- Delivered fresh food to customers across local area.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Analyzed customer address to determine best route for timely delivery.
- Maintained vehicle according to company and state safety requirements.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
- Actively contributed to team meetings and feedback sessions, offering suggestions to enhance delivery service and operational efficiency.
- Presented customers with bills and receipts to collect payment for delivered food.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Collected money, provided change and recorded transactions on receipts.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Cross-sold additional products to customers depending upon merchandise needs.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Daily Operations Manager
Mustang Solutions LLC
Montgomery, TX
01.2020 - 05.2023
- Formulated strategies for streamlining daily operations and increasing productivity levels.
- Identified opportunities for cost reduction through improved operational efficiencies.
- Monitored workflow of staff members and ensured that all tasks were completed on time.
- Actively participated in meetings with other departments in order to discuss ongoing projects related to daily operations activities.
- Evaluated current technology used by the organization in order to identify any issues or potential improvements.
- Provided support and training to team members in order to enhance their skillsets.
- Ensured compliance with safety regulations and company policies at all times.
- Coordinated with other departments to identify areas for improvement in daily operations.
- Developed ways to measure the success of daily operations initiatives.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
- Maintained records of all transactions related to daily operations activities.
- Implemented new policies, processes and systems to improve operational effectiveness.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Responded to information requests from superiors, providing specific documentation.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Tracked and replenished inventory to maintain par levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
Shift Leader
Marcos's Pizza
Spring, TX
10.2018 - 01.2020
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Adhered to all health code regulations while preparing food items for customers.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
- Supervised and led employees to maintain productivity and customer service levels.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Utilized POS systems efficiently for order processing and inventory management.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Monitored and maintained equipment to ensure operational efficiency.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Upheld company standards and compliance requirements for operations.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Developed promotional strategies to attract more customers during slow periods.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Fostered a team-oriented environment to increase morale and productivity.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
Education
Klein Collins High School
Spring, TX05-2017
Skills
- Workplace Safety
- Logistics Oversight
- Business Development
- Workflow Optimization
- Customer Service
- Health and safety compliance
- Maintenance Planning
- Production
- Inventory Management
- Performance reporting
- Incidents management
- Solutions Development
- Problem-Solving
- Quality Assurance Controls
- Team Building/Leadership
- Decision-Making
- Vendor Sourcing
- Work flow planning
- Procedure Development
- Product Management
- Forklift Operation
- Warehouse picking
- Material Handling
- OSHA Compliance
- Product Inspection
- Palletizing
- Shipment Processing
- Forklift Operator Certification
- Stock management
- Stock allocation
- Equipment Maintenance
- Inventory reporting
- Materials Transport
- Basic math aptitude
- Shipping and receiving
- Materials Movement
- Materials Handling
- Warehouse Safety
- Manufacturing and warehouse procedures
- OSHA Workplace Safety
- Shipping operations
- Stock Rotation
- Heavy equipment operations
- Hand-Eye Coordination
- Hazardous Materials Handling
- Inventory Counts
- Material inventory
- Loading and unloading
- Warehouse Management
- Safety awareness
- Lift Equipment Operation
- Pallet Construction
- Inventory Control
- Storage and Organization
- Punctual and Reliable
- Operations Monitoring
- Guest service
- Work Delegation
- Staff Motivation
- Technical knowledge
- Employee Training
- Customer service focus
- Customer Service Management
- Sales expertise
- Professional Appearance
- Cash Handling
- Creative Problem-Solving
- Team Collaboration and Leadership
- Positive Attitude
- POS System Operation
- Sales and Upselling
- Issue Resolution
- Policy Enforcement
- Shift checklists
- Employee Attendance Monitoring
- Staff Development
- Sales Reporting
- Client Service
- Training Assistance
- Quality Inspections
- Flexible Schedule
- Staff Training and Development
- Professionalism
- Professional Demeanor
- Active Listening
- Excellent Communication
- Effective Communication
- Experience in leadership
Certification
- Forklift Operations Certification
Timeline
Delivery Driver
Marcos's Pizza
05.2023 - Current
Daily Operations Manager
Mustang Solutions LLC
01.2020 - 05.2023
Shift Leader
Marcos's Pizza
10.2018 - 01.2020
Klein Collins High School