Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Tom

San Antonio

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Efficient and result-driven with a background in managing and handling a high and fast pace environment. Highly motivated individual with desire to learn and take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Positive and upbeat professional making guest feel welcome while balancing business requirements.

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

14
14
years of professional experience

Work History

Assistant General Manager

Ugly Dumpling
12.2024 - 09.2025
  • Strategized business development efforts to optimize resource allocation and maximize revenue growth.
  • Mentored junior staff, fostering professional development and improving overall team
  • Motivated, trained, and disciplined employees to maximize performance.
  • Worked alongside General Manager to enhance marketing efforts for sales expansion.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.

Assistant Manager

Bonefish Grill Restaurants
12.2021 - 10.2024
  • Provided guidance and support to any staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained up-to-date knowledge of company products and services.
  • Going through the dinning and bar area assuring customers satisfaction.
  • Handled any guest complaints or issues.

Bartender

Bonefish Grill Restaurants
08.2018 - 11.2021
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Server

Bonefish Grill Restaurants
06.2014 - 08.2018
  • Delivered food orders promptly and courteously.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.

Host

Bonefish Grill Restaurants
03.2012 - 06.2014
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.

Education

High School Diploma -

Clover Hill High School
Midlothian, VA
06-2014

Skills

  • Strong interpersonal skills
  • Stable work history
  • Exceptional communication
  • Hospitality service expertise
  • Positive and professional attitude
  • Results and Performance driven
  • Guest indulgence
  • Full service restaurant background
  • Passion for customer satisfaction
  • Staff management
  • Inventory control
  • Operations management
  • Budget control
  • Sales techniques
  • Scheduling

Timeline

Assistant General Manager

Ugly Dumpling
12.2024 - 09.2025

Assistant Manager

Bonefish Grill Restaurants
12.2021 - 10.2024

Bartender

Bonefish Grill Restaurants
08.2018 - 11.2021

Server

Bonefish Grill Restaurants
06.2014 - 08.2018

Host

Bonefish Grill Restaurants
03.2012 - 06.2014

High School Diploma -

Clover Hill High School

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